Client Services Coordinator-Verification Services (10AM-7PM EST)

Job Posting Title

Client Services Coordinator -Verification Services (Remote)

Job Description

Client Services Coordinator I (10AM-7PM EST)

Who We Are

Lumelight is an integrated workplace administration and compliance business. We serve the brokers and third-party administrators who support employers in the complex, crucial areas of benefits design, compliance, and administration. We handle the complexities of benefits compliance and administration, empowering our clients to focus on what they do best.

About the Role

Client Services Coordinator I, is responsible for assisting audit participants with the verification process. This includes answering calls and reviewing document submissions. This position works closely with other coordinators and management to meet and exceed customer expectations.

Key Responsibilities

• Receive inbound calls and portal inquiries from audit participants.
• Monitor and track calls by maintaining accurate notes within our platform.
• Review documentation and establish eligibility according to client eligibility rules and documentation requirements
• Complete Key Deadlines and Deliverables according to project plan
• Other duties as assigned

Qualifications

• 1 year of customer service experience. (Healthcare Customer Service preferred)
• Prior experience receiving inbound calls or working in a Call Center.
• Proven excellence in the support and service to complex customers.
• Superior problem-solving ability, preferably within a customer environment.
• Strong analytical and critical thinking ability.
• Strong communication skills.
• Ability to quickly, accurately, and efficiently work with multiple documents in a variety of applications.
• Bilingual (Spanish) preferred not required.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing

This position is a remote position within approved Lumelight states. This role operates in a professional office environment, whether in person or remotely. The position routinely uses computers, collaboration software, design applications, video editing tools, and other standard office equipment. Equipment will be provided to qualified employees.

Expected Hours of Work: 10AM-7PM EST

Monday through Friday, 40 hours per week, following an agreed-upon schedule. Occasional extended hours may be required to support marketing campaigns, website launches, events, webinars, or other business priorities.

Benefit Offerings

• Medical, Dental and Vision Benefits
• Health Savings and Flexible Spending Account Options
• 401(k) with Automatic Company Contribution
• Employee Assistance Program
• Company-paid Life and Disability Insurance
• Paid Time Off

Location Requirements

We are currently recruiting from the following states: Arizona (AZ), Florida (FL), Georgia (GA), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Carolina (NC), North Dakota (ND), Ohio (OH), Pennsylvania (PA), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), and Utah (UT).

Equal Employment Opportunity Statement

Lumelight, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Requires 1 year of customer service experience, inbound call or call center experience, strong problem-solving, analytical, critical thinking, communication, document handling, and Microsoft Office proficiency.

Key Responsibilities

• answering inquiries
• reviewing documentation
• tracking calls

Skills & Tools

Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Pikesville or Arizona or Florida or Georgia or Indiana or Iowa or Kentucky or Louisiana or Maryland or Michigan or Minnesota or Missouri or Montana or Nebraska or Nevada or New Mexico or North Carolina or North Dakota or Ohio or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah
• Salary: USD 35,000 – 45,000 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan

About Lumelight

An integrated workplace administration and compliance business serving benefits brokers and third-party administrators. — Industry: Business Operations