Client Services Intake and Dispatch Coordinator

This is a Fully Remote Job About Our Client: Rytech Restoration operates within the residential and light commercial property restoration industry. The organization addresses urgent challenges such as water damage, mold remediation, and property recovery, providing timely and professional services to affected customers. As part of a larger family of companies focused on property protection, the organization supports restoration and prevention efforts across multiple markets nationwide. About the Opportunity: The CLIENT SERVICES INTAKE AND DISPATCH COORDINATOR role is central to managing customer interactions and operational flow. This position serves as the initial point of contact for customers in distress and coordinates the dispatch of service teams, ensuring that restoration jobs progress efficiently from the first call through completion. The role contributes directly to maintaining smooth operations and customer satisfaction during critical service requests. Responsibilities: Manage incoming call queues and provide empathetic service during high-stress situations Assign and dispatch service requests to technicians using email and internal systems Enter and update assignments, notes, and schedules accurately across platforms Track job status and provide timely updates on inspections and completion Follow up proactively on assignments to address issues before they escalate Communicate clearly with technicians, vendors, customers, and internal teams Maintain organized documentation for team visibility Identify workflow gaps or inefficiencies and report them for improvement Perform additional duties to support team and business needs Requirements: High school diploma or equivalent Minimum of one year experience in customer service, dispatch, or administrative roles Strong written and verbal communication skills High attention to detail and accuracy in data entry Ability to manage multiple priorities in a fast-paced environment Comfort using multiple software systems and email platforms simultaneously Preferred: experience in restoration, insurance claims, dispatch, call center operations, familiarity with CRM or job management software, and handling escalations or service recovery Pay Range and Compensation Package: Pay range: $17 to $19 per hour, with competitive benefits Benefits & Perks: Medical insurance Dental insurance 401(k) Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.