Multilingual Customer Support Consultant – EU Remote – Fluent English & Technical Troubleshooting – Join brighthush’s Global Support Excellence Team

About brighthush

brighthush is not just a support‑as‑a‑service provider; we are a global catalyst for customer experience transformation. Since our founding in 2010, we have partnered with some of the world’s most influential technology companies—ranging from fintech innovators to wellness platforms—to deliver secure, scalable, and highly personalized support solutions. With a presence in over 30 countries and a multilingual portfolio that spans more than 60 languages, brighthush has become synonymous with reliability, data‑driven insights, and a relentless focus on customer happiness.

Our mission is simple yet ambitious: to reimagine how businesses connect with their customers by providing seamless, proactive, and measurable support experiences. We do this through a combination of cutting‑edge technology, a culture of continuous learning, and a commitment to diversity and inclusion. Whether you’re a seasoned support professional or an emerging talent eager to make an impact, brighthush offers a platform where your expertise can shape the future of customer service.

Why brighthush?

At brighthush, we believe that exceptional support is the cornerstone of customer loyalty and sustainable growth. Our culture is built on four pillars:

• Trust & Autonomy – No time‑tracking, no micromanagement. We trust our team to deliver results while respecting personal boundaries.
• Continuous Learning – From on‑the‑job training to industry certifications, we invest in your professional development.
• Diversity & Inclusion – We celebrate multicultural perspectives and foster an environment where every voice is heard.
• Innovation & Impact – Your ideas influence product roadmaps, support processes, and the overall customer journey.

When you join brighthush, you become part of a community that values empathy, data‑driven decision making, and a shared commitment to delivering world‑class support experiences.

Role Overview

We are seeking a Multilingual Customer Support Consultant to join our EU remote talent pool. In this role, you will serve as the first line of communication for our clients’ customers, ensuring that every interaction is handled with empathy, efficiency, and technical precision. Your responsibilities will include:

• Delivering timely, high‑quality support across multiple channels (email, chat, ticketing).
• Acting as a trusted advisor and advocate for customers, building lasting relationships.
• Driving continuous improvement of support processes through data analysis and customer feedback.
• Collaborating with cross‑functional teams to resolve complex issues and share insights.
• Contributing to a living knowledge base that empowers both customers and teammates.

In short, you will be the heartbeat of our support ecosystem, shaping the customer journey and elevating satisfaction metrics across the board.

Key Responsibilities

• Multichannel Support Excellence – Provide outstanding, timely assistance via email, chat, and ticketing systems, consistently meeting or exceeding response time and resolution KPIs.
• Relationship Building – Build and nurture strong, lasting relationships with customers, acting as a trusted advisor and advocate for their needs.
• Process Innovation – Stay current with evolving support tools, technologies, and industry best practices, proactively suggesting improvements.
• Data Privacy & Security – Handle sensitive customer data with the highest level of confidentiality and security, adhering to GDPR and internal data protection policies.
• Customer Happiness Frameworks – Apply cutting‑edge frameworks such as Net Promoter Score (NPS) and Customer Effort Score (CES) to continuously enhance the support experience.
• Product Expertise – Maintain an in‑depth understanding of client solutions, product features, and service offerings to provide accurate and insightful assistance.
• Cross‑Functional Collaboration – Collaborate closely with developers, product managers, and cross‑functional specialists to resolve complex issues and share customer feedback.
• Knowledge Management – Document support interactions and create knowledge base articles to contribute to a living repository of best practices.
• Continuous Learning – Participate in regular training sessions, workshops, and knowledge sharing circles to keep skills sharp and stay aligned with company goals.

Essential Qualifications

• Fluent English – Minimum C1 level in both spoken and written communication.
• Experience – At least 6 months of proven experience in a customer support role, preferably in a SaaS or tech environment.
• Tech‑savvy Mindset – Ability to troubleshoot basic technical issues and navigate multiple software platforms.
• Analytical Thinking – Strong research skills, capable of diagnosing problems and proposing effective solutions.
• Positive Attitude – Proactive, responsible, and genuinely passionate about customer service excellence.
• Technical Requirements – Reliable personal computer (minimum 8 GB RAM) and a stable internet connection (≥ 50 Mbps download, ≥ 40 Mbps upload).

Preferred Qualifications

• Experience with CRM systems such as Zendesk, Freshdesk, or Salesforce.
• Knowledge of basic programming or scripting (e.g., SQL, Python) to assist in troubleshooting.
• Previous exposure to multi‑channel support environments (email, chat, phone).
• Experience working in a remote or distributed team setting.

Skills & Competencies

• Exceptional Communication – Clear, concise, and engaging written communication with a storytelling flair.
• Empathy & Active Listening – Ability to understand customer pain points and respond with genuine care.
• Time Management – Efficiently handle multiple tickets simultaneously while maintaining quality.
• Adaptability & Resilience – Thrive in fast‑paced, evolving environments and bounce back from setbacks.
• Team Collaboration – Work seamlessly with cross‑functional teams and share knowledge.
• Data‑driven Mindset – Comfortable interpreting metrics and using insights to improve service.

Career Growth & Learning

At brighthush, your professional development is a top priority. We offer a clear, structured pathway for growth, including:

• Mentorship programs with senior support leaders to guide your career trajectory.
• Access to a curated library of courses, certifications, and industry conferences.
• Defined career ladders: Support Consultant → Senior Consultant → Team Lead → Product Specialist.
• Regular performance reviews and personalized growth plans tailored to your strengths.
• Opportunities to lead cross‑functional projects and influence product roadmap decisions.
• Annual hackathons and innovation challenges that reward creative problem‑solving.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere within the EU, enjoying a flexible schedule that respects your personal life. We foster:

• Inclusive, multicultural teams that celebrate diverse perspectives.
• A trust‑based environment with no time‑tracking requirements.
• Open communication channels, from daily stand‑ups to town‑hall meetings.
• Regular virtual social events, hackathons, and wellness initiatives.
• Responsive leadership that values your input and supports your growth.

Compensation & Benefits

While specific terms will be outlined in your agreement, typical benefits for our remote consultants include:

• Competitive fixed salary paid in USD, adjusted for local cost of living.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Referral rewards for bringing talented peers into the brighthush family.
• Health and wellness stipend to support your physical and mental well‑being.
• Access to a digital learning platform and a dedicated professional development budget.
• Flexible work hours (Monday–Friday, 9 AM–5 PM CET) with the freedom to adjust as needed.
• Annual professional conference allowance and travel support for in‑person events.
• Comprehensive remote work kit: ergonomic chair, monitor, headset, and high‑speed internet subsidy.

How to Apply

Ready to elevate your support career with brighthush? Submit your CV in English, along with a brief cover letter highlighting:

• Your experience with customer support, technical troubleshooting, and any relevant achievements.
• Examples of how you have improved support processes or increased customer satisfaction.
• Why you are passionate about delivering exceptional customer experiences.

We’ll review your application promptly and invite you to a virtual interview to discuss how you can contribute to our mission of delivering unparalleled customer experiences.

Closing Statement

Join a team of over 1,500 specialists who are already redefining support excellence worldwide. At brighthush, you’ll find a place where your voice matters, your growth is accelerated, and your impact is felt across the globe. Don’t miss this opportunity to be part of a forward‑thinking, customer‑centric organization that values innovation, collaboration, and integrity.

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.