Client Services Outreach Coordinator
Location: Remote Employment type: Full-time; salary-nonexempt (40 hour week plus overtime) Schedule: Monday – Friday, 7:00 am – 4:00 pm Mountain Time Must live in the Denver CO area
Summary
About TCAR Education Programs TCAR Education Programs (TEP) is a small, privately owned trauma nursing education organization dedicated to helping nurses care for hospitalized adults and children with traumatic injuries. We partner with healthcare facilities and individual learners to deliver accessible, high-quality online, on demand, education. We are seeking a friendly, organized, and resourceful coordinator to support our clients and learners, strengthen relationships within the healthcare community, and help promote our programs to trauma healthcare providers and nurses worldwide.
About the Role
The TCAR Client Services & Outreach Coordinator serves as the primary point of contact for facility program administrators and individual learners. You will answer questions, help resolve registration and course access issues, and coordinate support throughout the learning experience. You will also contribute to outreach and marketing efforts that build relationships, communicate the value of our programs, and strengthen TCAR’s standing as a preeminent program in trauma nursing education. This role is well suited to someone who enjoys helping people, solving problems, communicating clearly, and following through on details. We value colleagues who take ownership of their work, are career oriented, professionally minded, build lasting relationships, and find purpose in supporting healthcare professionals and the patients they serve. Primary Responsibilities Client and Learner Services Respond to phone and email inquiries with professionalism, patience, and accuracy. Coordinate communications related to course purchases, order fulfillment, and learner access. Assist facility administrators and learners with registration, account access, course navigation, deadlines, and completion documentation. Explain course options, policies, and administrative procedures clearly and helpfully. Provide basic technical troubleshooting and coordinate additional assistance with the appropriate company team members. Maintain accurate client and learner notes and follow through on outstanding questions and requests. Help plan and introduce new client course management features and learner support features. Identify recurring questions and challenges, and recommend improvements to instructions, support materials, and processes. Outreach and Communications Build and maintain relationships with current and prospective healthcare clients. Help organizations and individuals understand our programs and select options that meet their needs. Assist with email campaigns, newsletters, social media content, and website updates. Curate social media content and manage activity on platforms such as Facebook, Instagram, X, LinkedIn, and TikTok. Collaborate with internal media specialists to create clear, accurate, and engaging outreach materials. Maintain contact records and coordinate timely follow-up. Gather and share client and learner feedback to improve our services, communications, and outreach. QualificationsRequired Qualifications Bachelor’s degree in marketing, with knowledge of brand development, social media voice, and visual identity. 5-10 years’ experience in customer service, client relations, outreach, marketing support, or a related field. A friendly, professional telephone manner and strong written communication skills. Ability to troubleshoot problems, explain instructions clearly, and remain calm when assisting frustrated clients or learners. Strong organizational skills, attention to detail, and dependable follow-through. A service-oriented approach, sound judgment, and initiative in resolving questions and completing tasks. Experience curating social media content and managing social platforms. Comfort learning AI supports, online platforms, and using common office software. Ability to work independently, collaborate with a small team, and adapt to changing priorities. Reliable availability during established weekday client support hours. A professional commitment to the role and an interest in contributing to our mission of improving trauma patient care through nursing education.
Preferred Qualifications
Experience working with healthcare organizations, supporting healthcare professionals, or assisting online learners. Familiarity with customer relationship management systems, learning management systems, and email marketing platforms. Experience writing or editing client communications and outreach materials. Content creation and digital production skills. A clinical background is welcome but is not required. Training on TEP’s courses, systems, and processes will be provided.
Compensation and Benefits
Compensation is commensurate with relevant experience. Benefits begin on your first day and include: Medical, dental, vision, and life insurance. A 401(k) plan with a 4% employer match. Ten paid holidays annually, including one floating holiday. Two weeks of paid time off to start. Company-provided remote office equipment, including basic ergonomic furniture as needed. Coverage of internet connection costs.
How to Apply
Please email your résumé or CV and a brief cover letter to [email protected]. Tell us about your relevant experience and your interest in supporting TCAR’s clients, learners, and outreach efforts. Pay: $70,000.00 - $85,000.00 per year Benefits 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Vision insurance Application Question(s): Do you live in the Denver area? Work Location: Remote