Senior Customer Billing & Support Associate – Finance & Collections Specialist for High‑Volume SaaS & Cannabis Industry – Join brighthush

About brighthush

brighthush is a forward‑thinking, global startup that partners with leading U.S. cannabis companies to streamline their finance, sales operations, and logistics. With a mission to empower the industry through data‑driven solutions, brighthush has rapidly grown into a trusted partner for brands that demand precision, speed, and compliance. Our culture is built on curiosity, collaboration, and persistence—values that guide every decision we make and every client we serve.

Why Join brighthush?

At brighthush, you’ll be part of a high‑energy team that thrives on solving complex challenges in a fast‑paced environment. We offer:

• Fully remote work with flexible hours that respect your personal rhythm.
• Hands‑on experience with cutting‑edge ERP platforms like Dynamics and Acumatica.
• Direct impact on revenue, cash flow, and customer satisfaction for top cannabis brands.
• Continuous learning through mentorship, internal workshops, and industry conferences.
• Competitive compensation, performance bonuses, and a comprehensive benefits package.

The Opportunity

As a Senior Customer Billing & Support Associate at brighthush, you will be the linchpin between our clients and their financial health. Your role will involve managing receivables, processing invoices, and providing exceptional support to customers on all billing matters. You’ll work closely with sales, finance, and legal teams to ensure collections are efficient, disputes are resolved swiftly, and customer relationships remain strong.

Key Responsibilities

• Collections & Aging Management: Maintain aged accounts receivable across wholesale and retail accounts, ensuring timely collection efforts and resolution of delinquent balances.
• Proactive Follow‑Up: Monitor aging reports and proactively engage customers via phone, email, and written correspondence. Document all interactions and collection activities with precision.
• Dispute Resolution: Investigate, resolve, and reconcile account discrepancies, invoice disputes, deductions, short payments, and unapplied cash in a timely and professional manner.
• Payment Processing: Accurately process, apply, and reconcile customer payments and credit memos within Dynamics and Acumatica ERP systems.
• Credit Risk Monitoring: Review payment trends, assess credit risk, and support credit reviews for new and existing retail accounts.
• Sales Partnership: Collaborate with sales personnel to manage customer accounts, review credit limits, enforce credit holds on delinquent accounts, and balance collections priorities with customer relationship management.
• Account Reconciliation: Perform account reconciliations and support retail partners with statement reviews, payment research, and dispute resolution.
• Risk Escalation: Identify delinquent or high‑risk accounts and recommend payment arrangements, escalations, third‑party collections, or legal action when necessary.
• Reporting: Maintain accurate account records and prepare reports related to AR aging, account status, collections activity, and critical account updates.
• Leadership Engagement: Participate in weekly meetings with the CFO and Financial Controller to provide updates on critical accounts, collection risks, and overall AR performance.

Essential Qualifications

• Excellent written and verbal English communication skills.
• Strong presentation, negotiation, and problem‑solving abilities.
• Highly organized, detail‑oriented, and comfortable working with numbers, data, and financial information.
• Experience in billing, finance, accounting, collections, or customer support.
• Familiarity with ERP systems, especially Dynamics or Acumatica, is a plus.

Preferred Qualifications

• Previous experience in the cannabis or regulated industry.
• Knowledge of U.S. tax regulations and compliance requirements.
• Proficiency in Microsoft Excel, Power BI, or similar data‑analysis tools.
• Experience working in a remote, distributed team environment.

Skills & Competencies

• Financial Acumen – Ability to interpret financial statements and assess credit risk.
• Customer‑Centric Mindset – Deliver exceptional service while maintaining firm collection standards.
• Analytical Thinking – Identify trends, root causes, and opportunities for process improvement.
• Time Management – Prioritize tasks in a high‑volume, fast‑paced setting.
• Collaboration – Work effectively with cross‑functional teams and external stakeholders.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be both rapid and rewarding. You’ll start by mastering the intricacies of our billing ecosystem, then move into roles such as:

• Senior Collections Manager – Lead a team of billing specialists and shape collections strategy.
• Finance Operations Lead – Oversee end‑to‑end financial processes across multiple business units.
• Product Manager – Drive the development of new billing features and integrations.

We invest in your growth through:

• Monthly learning sessions on industry trends, new software, and regulatory updates.
• Mentorship from senior leaders in finance and operations.
• Access to industry conferences, webinars, and certification programs.

Work Environment & Culture

brighthush is a remote‑first company that values autonomy, transparency, and continuous improvement. Our culture is defined by:

• Curiosity: We encourage questioning the status quo and exploring innovative solutions.
• Collaboration: Cross‑functional teams work together to deliver value to our clients.
• Persistence: We tackle challenges head‑on and celebrate incremental wins.

We celebrate diversity, promote work‑life balance, and foster an inclusive environment where every voice is heard.

Compensation & Benefits

While specific figures vary based on experience, we offer:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Unlimited paid time off and flexible work hours.
• Professional development stipend and conference reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

Ready to make a tangible impact on the cannabis industry while advancing your career? Click the link below to submit your application and join the brighthush team.

Apply To This Job

Our Values

At brighthush, we are guided by curiosity, collaboration, and persistence. These principles shape how we operate as a team and how we support the success of our clients. We invite you to bring your passion, expertise, and drive to a company that values growth, innovation, and impact.

Get Inspired

Take a moment to watch a short video featuring words from our CEO about the vision behind brighthush, industry insights, and our journey.

We look forward to meeting you and exploring how you can help shape the future of finance in the cannabis industry.