Client Success Manager / Director
Job description We’re looking for an analytical, hands-on client success leader to own our North American client relationships and lead implementations from kickoff through go-live and beyond. You’ll be the trusted partner for institutional clients, lead complex onboarding projects, and drive retention and growth across your accounts. You’ll also help build how client success works at KOR. If you have deep experience in OTC derivatives or regulatory reporting, like being close to the detail as well as the relationship, and use modern tools (including AI) to scale what you do, this role is for you. We’ll hire at Manager or Director level depending on experience. About us We are a VC backed fintech with a live product in the regulatory trade reporting space and growing list of institutional clients. Our product journey has started in the US with expanded services covering Canada, UK, EU, Australia and Singapore. If you want to join a scale-up that is going to provide growth and ownership, keep reading. KOR is a company built on leading edge cloud technology built by industry domain experts and world class in-house engineering. We're on a mission to innovate B2B trade servicing starting with regulatory reporting in time for a global wave of mandated changes hitting all segments of market participants across OTC derivatives transactions. We’re solving the most challenging problems around by bringing fresh designs and solutions to data utility, quality, and processing inefficiencies... while unlocking insane value for clients. Teamwork and laser focus are central to everything we do at KOR. With the right support, we believe small independent teams