Client Success Specialist (Afternoon Shift)

This is a Fully Remote Job About Our Client: This organization operates in the healthcare sector with a focus on providing teletherapy services. It addresses the challenge of accessible mental health care by coordinating therapy appointments and supporting client-therapist interactions. The organization facilitates scheduling and communication between clients and therapists to improve service delivery. About the Opportunity: The CLIENT SUCCESS SPECIALIST (AFTERNOON SHIFT) role is vital for maintaining smooth communication and scheduling between clients and therapists during afternoon, evening, and weekend hours. This position ensures timely client support, manages urgent inquiries, and assists with appointment coordination, thereby enhancing client experience and operational efficiency. Responsibilities: Answer phone calls during afternoon, evening, and weekend shifts Respond promptly to time-sensitive emails and requests during non-standard hours Provide customer service and support via email and phone to clients and therapists Coordinate teletherapy appointment scheduling using the organization's software Follow up with clients regarding intake appointments Assist with therapist transfers and follow-up scheduling Support additional scheduling and administrative tasks as needed Requirements: Experience in scheduling or administrative support, preferably in healthcare or mental health Proficiency with scheduling software and office tools like Microsoft Office Suite or Google Workspace; experience with EMR/EHR systems such as AdvancedMD is a plus Strong organizational skills and attention to detail Excellent verbal and written communication skills Ability to handle confidential information with discretion Effective problem-solving skills and ability to remain calm under stress Capability to work independently and collaboratively in a remote environment Pay Range and Compensation Package: Compensation: $24 per hour Benefits & Perks: Work from home Medical stipend, as eligible Paid time off Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.