Clinical Support Specialist / BHI Support Specialist - Bennington VT

Clinical Support Specialist / BHI Support Specialist - Bennington VT POSITION SUMMARY: The Clinical Support Specialist (“CSS”) role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrative duties that include, but are not limited to, chart preparation and Behavioral Health Integration. Please note - This role requires flexibility and may require up to 1-2 days per week onsite and 3-4 days Remote work from home ESSENTIAL FUNCTIONS: Onsite Clinical Facilitation Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth Providing technical support and assistance for telehealth visits to include room and equipment preparation Supporting clinicians by accessing vitals and other relevant data from the facility’s EMR Procurement of patient referral documents as needed Acting as a liaison between the clinicians and the facility staff Interacting with staff and/or family members as necessary Maintaining responsibility for proper handling and cleaning of MTC Care equipment Behavioral Health Integration ("BHI") ESSENTIAL FUNCTIONS: Assist clinicians with gathering medical information for patients in-between visits utilizing different electronic health record systems. Report any medical concerns monthly for patients such as falls, medication, behavioral concerns and recent hospitalizations. Completion of BHI as assigned and as needed to ensure all interventions are completed each month approximately 20 patients per day. Report any issues directly to the ancillary program manager and/or Chief Informatics/Compliance Officer when applicable. Aid with additional employee trainings as necessary/provide support to newer employees that may need additional assistance via “shadowing.” Providing assistance to assigned clinicians by accessing the facility’s EMR and recording relevant data into our EHR system in preparation for the clinical visit Working closely with the clinician to assure that patient visits run smoothly and efficiently GENERAL REQUIREMENTS: All Clinical Support Specialists are expected to perform all of the core functions as described above as assigned. Each individual role may change from time to time depending on scheduling, the needs of our facility partners, clinician needs, and changes in the healthcare industry. EDUCATION, EXPERIENCE AND LICENSING: Minimum High School Diploma required 1+ year in a healthcare setting preferred, but not required Medical Assistant or CNA certification a plus KNOWLEDGE, SKILLS AND ABILITIES: Basic working knowledge of medical terminology Experience in the use of online healthcare tools Proficiency in Microsoft Office Suite – Outlook, Word, Excel Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI. Commitment to providing platinum-level customer service and communication Ability to embrace a company culture of caring and kindness PHYSICAL AND ENVIRONMENTAL REQUIREMENTS: A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards A reliable home internet connection A valid driver’s license and reliable mode of transportation The ability to travel up to 1 hour in any direction from home office to cover clinics when needed Ability to stand, walk, see, speak, hear – both in person and remotely; use hands, fingers to type or use manual equipment, reach with hands and arms. Regularly required to stoop, bend, crouch. Specific vision requirements include close-up corrected vision Must be able to lift, push, pull up to 30 lbs. without restrictions Ability to remain sedentary for long periods of time while working on administrative tasks May be exposed to bodily fluids, viruses or other infectious diseases within a healthcare facility Potential exposure to cleaning chemicals used within a healthcare facilities DISCLAIMER: This description is not a complete listing of every responsibility, task, and requirement for a Clinical Support Specialist. MTC Care reserves the right to add, delete, or re-assign portions of this description at any time based on business and patient needs.

About Us

MTC Care is the industry leader in providing exceptional behavioral health services to patients residing in skilled nursing and assisted living communities. Our commitment to delivering top-notch behavioral health services reflects a deep understanding of the challenges faced by aging residents. Our clinical team includes trained psychiatry and psychology providers with a focus on tailored interventions to ensure quality of life for patients, a supportive environment that promotes mental well-being, interdisciplinary collaboration, and compliance with regulatory organizations. MTC Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We are committed to fostering an inclusive and diverse workplace. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in MTC Care’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 07/31/2029 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Public burden statement: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr