Dynamic Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Specialist

About brighthush

brighthush is a global leader in the off‑price retail sector, celebrated for delivering exceptional value and an unforgettable shopping experience to millions of customers worldwide. With a portfolio that spans flagship stores, distribution centers, and a robust online presence, brighthush thrives on innovation, diversity, and a relentless commitment to excellence. Our culture is built on collaboration, integrity, and a passion for empowering every team member to grow, learn, and make a real impact.

Why Join brighthush?

• Impactful Work: Every day you’ll shape the customer journey, turning first‑time shoppers into loyal advocates.
• Career Growth: From associate to senior leadership, brighthush offers clear pathways, mentorship, and continuous learning.
• Inclusive Culture: We celebrate diversity and foster an environment where every voice is heard.
• Competitive Compensation: Starting at $14.00–$14.50 per hour, with performance‑based incentives.
• Comprehensive Benefits: Health, dental, vision, retirement plans, paid leave, and more.

Key Responsibilities

As the Customer Experience Coordinator, you will be the heartbeat of our front‑end operations, ensuring that every customer interaction is seamless, welcoming, and memorable. Your role will blend leadership, training, and hands‑on service to elevate the overall store experience.

• Lead a team of front‑end associates, setting the tone for exceptional customer service and operational excellence.
• Oversee daily POS coverage, assign registers, and coordinate breaks to maintain optimal staffing levels.
• Coach and mentor associates on personalized customer engagement, loyalty program promotion, and store merchandising.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Address customer concerns promptly, turning potential issues into positive outcomes.
• Collaborate with store management to align associate training with business goals and performance metrics.
• Ensure compliance with all labor laws, company policies, and safety protocols.
• Support shrink reduction initiatives and inventory accuracy programs.
• Promote and manage credit and loyalty programs, driving enrollment and usage.
• Provide regular feedback, recognition, and performance updates to associates and leadership.
• Participate in continuous improvement projects, sharing insights and best practices.
• Perform additional duties as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with keen attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proven track record of fostering a positive team culture and delivering outstanding customer service.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Background in training and development, with a passion for coaching others.
• Knowledge of safety and security best practices in a retail setting.
• Data‑driven mindset, comfortable using metrics to drive performance improvements.
• Previous exposure to shrink reduction and inventory control initiatives.

Skills & Competencies

• Leadership: Inspires, motivates, and develops a high‑performing team.
• Customer Focus: Anticipates needs, resolves issues, and builds lasting relationships.
• Communication: Articulates expectations clearly and listens actively.
• Problem‑Solving: Quickly identifies root causes and implements effective solutions.
• Adaptability: Thrives in dynamic environments and embraces change.
• Collaboration: Works cross‑functionally with merchandising, loss prevention, and corporate teams.
• Technology Proficiency: Comfortable with POS, inventory, and customer‑relationship systems.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Customer Experience Coordinator, you will:

• Gain exposure to senior leadership and strategic initiatives.
• Participate in leadership development programs and workshops.
• Earn certifications in customer service excellence, retail analytics, and team management.
• Progress to roles such as Store Manager, District Manager, or Corporate Program Lead.
• Benefit from mentorship programs that pair you with seasoned leaders across the organization.

Work Environment & Culture

brighthush’s culture is defined by:

• Inclusivity: A welcoming environment where diverse perspectives are valued.
• Collaboration: Open communication channels and teamwork across all levels.
• Recognition: Regular acknowledgment of achievements through awards, shout‑outs, and career milestones.
• Innovation: Encouragement to experiment, share ideas, and drive continuous improvement.
• Work‑Life Balance: Flexible scheduling, paid time off, and supportive policies for personal well‑being.

Compensation & Benefits

Starting pay ranges from $14.00 to $14.50 per hour, with opportunities for overtime and performance bonuses. In addition to competitive wages, brighthush offers:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, and vacation time.
• Employee discount on all brighthush merchandise.
• Wellness programs, including Employee Assistance Program (EAP) and smoking cessation support.
• Professional development stipend and tuition reimbursement.
• Employee referral bonuses and recognition programs.
• Access to a corporate credit union and financial planning resources.

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Join a team that values your contributions, invests in your growth, and celebrates every success.

Apply to this position now

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. Reasonable accommodations are provided for qualified individuals with disabilities in accordance with applicable laws.

Location

417 Blue Ridge Street, USA brighthush Store 1667 Blairsville, GA