Collector

Description Accepting qualified applicants outside of DFW area and State of Georgia REQUIRED to have 3+ years’ experience in Debt Collections Equipment is NOT PROVIDED. Please see below for equipment requirements. Compensation - $15/hr starting base pay; additional +$1/hr bilingual shift differential (upon completion of Spanish test) - Monthly Bonus based on collection and performance - Plus, Daily/weekly/monthly incentives/prizes such as gift cards and giveaways Essential Duties and Responsibilities - Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws. - Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service. - Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections. - Accurately and thoroughly notates each account with efforts performed and results attained. - Handles PCI Data confidentially and securely. Schedule - Regular Schedule: Monday-Friday | 40-hrs/week - 8-hr shifts with availability between 7am-7pm - 3 weeks of Paid Training: Mon-Fri from 8am-5pm - One late night a week from 10am-7pm - One Saturday a month from 8am-2pm - Schedules are assigned based on client and company needs Minimum Qualifications - 3+ years’ experience in Debt Collections - High School Diploma/GED required - Must be 18 years of age or older - Authorized to work in the United States - Client requirements for this campaign require a clean background check and a negative drug test result - Effective communication, negotiation, and problem-solving skills - Ability to multi-task in a production driven environment - This role routinely uses standard office equipment, including electronic keyboard, mouse and telephone - Basic computer knowledge and typing skills required - Must be comfortable navigating between multiple computer screens and systems Equipment Requirements (MUST have to be considered) - Internet: Internet router- No WIFI wired - High-Speed Internet Connection 15 Mbps download speed and at least 3 Mbps upload speed - Network Latency Max 250 MS - Computer/PC/Laptop: Personal PC or Laptop running Windows 10 or newer (No Chromebooks/ No Macs/No Tablets/No Cell Phones) - Computer needs to be 2019 or newer to have acceptable processing speeds - 8 Gb Memory - 1 USB Type A 2.0 (Standard headset USB) - Headset & Webcam: Logitech H390 Headset - Internal or External Web Camera - Work Area Must have a home office set up and an ethernet cord you can connect to your computer - Quiet workspace free of background noise and distractions - Private area acceptable for webcam use - All WFH employees will be REQUIRED to be visible on webcam at all times through CollabAI. SWC Group Benefits - Paid Holidays and CPL (Comprehensive Paid Leave) - Medical, Dental and Vision Insurance - Life Insurance - Short-Term and Long-Term Disability Plans - HSA (Pre-tax) Savings Account - 401(k) Plan with matching contribution - Employee Referral Bonus - Paid Training Program Please feel free to reach us for any further questions at [email protected]