Commercial Account Manager
Company Description
Johnson Fitness & Wellness, headquartered in Cottage Grove, WI, is the largest specialty fitness retailer in North America, with more than 100 stores in the United States and over 470 locations worldwide. The company’s retail showrooms are staffed by knowledgeable fitness consultants who help customers select equipment that fits their goals and lifestyle. Johnson Fitness & Wellness offers a broad range of personal fitness and wellness products, including treadmills, ellipticals, exercise bikes, home gyms, massage chairs, and accessories. The organization focuses on delivering high-quality products and personalized service to support healthier living. For more information, candidates can visit www.johnsonfitness.com. Role Description The Commercial Account Manager is a full-time remote role responsible for building, maintaining, and growing relationships with commercial clients such as gyms, hotels, corporate wellness programs, and other business accounts. Day-to-day responsibilities include managing client portfolios, responding to inquiries, preparing proposals and quotes, and coordinating product solutions that meet each client’s fitness and wellness needs. This role oversees the full sales cycle, from prospecting and lead qualification to closing deals and supporting installation and after-sales service. The Commercial Account Manager collaborates with internal teams to ensure accurate order processing, timely delivery, and effective resolution of customer issues. The position also involves monitoring account performance, identifying upsell and cross-sell opportunities, and providing regular updates and reports on sales activity and pipeline.
Qualifications
Strong account management skills, including managing client portfolios, renewals, and long-term relationships. Demonstrated customer service experience with a focus on responsiveness, problem-solving, and client satisfaction. Knowledge of insurance or contract terms related to commercial sales, warranties, and service agreements. Effective communication skills, including clear written and verbal communication and the ability to present to stakeholders. Proven sales skills, including prospecting, negotiation, closing, and meeting or exceeding revenue targets. Experience working remotely with the ability to manage time, priorities, and CRM tools independently. Familiarity with fitness or wellness equipment markets is beneficial. Bachelor’s degree in Business, Marketing, or a related field, or equivalent professional experience. Proficiency with Microsoft Office or similar productivity tools and experience using CRM software. Ability to travel occasionally to client sites or company events, as needed.