Commercial Insurance Account Manager

Company Description

Cunningham Group, founded in 1947, is the largest independent insurance agency in the United States, specializing in innovative insurance and risk management solutions for physician practices. The organization focuses on helping physicians, medical groups, and healthcare professionals secure medical malpractice coverage with competitive pricing and favorable terms. Cunningham Group combines deep industry expertise with a client-centered approach to deliver tailored insurance solutions. Team members work closely with healthcare clients nationwide, supporting their long-term practice stability and growth. The company values professionalism, integrity, and strong relationship-building in every client interaction. Role Description The Commercial Insurance Account Manager is a full-time remote role responsible for managing a portfolio of healthcare-related commercial insurance accounts, with a focus on physician practices. Day-to-day tasks include serving as the primary point of contact for clients, handling policy inquiries, processing renewals, endorsements, and certificates, and coordinating with carriers to obtain quotes and resolve coverage or billing issues. The role involves reviewing coverage proposals, identifying client risk exposures, and supporting the delivery of risk management solutions that align with each practice’s needs. The Account Manager maintains accurate client records, ensures timely follow-up on service requests, and collaborates with producers, underwriters, and internal teams to provide responsive, high-quality service. This position also participates in client education on policy terms and coverage options, helping healthcare clients make informed insurance decisions.

Qualifications

Strong client service and relationship-management abilities, including responsiveness, follow-through, and professional communication with healthcare clients. Commercial insurance knowledge, preferably with experience in medical malpractice or healthcare-related lines, including policy structures, coverage analysis, and renewal workflows. Attention to detail and organizational skills for managing multiple accounts, processing endorsements and certificates, and maintaining accurate documentation. Proficiency with insurance agency management systems ANS360 a must, CRM tools, and common office software (e.g., Excel, Word, Outlook) to support remote work and recordkeeping. Effective verbal and written communication skills for explaining coverage, preparing client correspondence, and collaborating with internal and external stakeholders. Ability to work independently in a remote environment, prioritize tasks, meet deadlines, and adapt to changing client and carrier requirements. Relevant insurance licensing (such as Property & Casualty license) or willingness and eligibility to obtain required licenses within a defined timeframe. Prior experience in an insurance agency, brokerage, or risk management role is strongly preferred; experience with physician or healthcare practices is a plus. High school diploma required; associate or bachelor’s degree in business, finance, risk management, or a related field is beneficial.