Community Manager
About you: - You are a solution focused problem solver who thrives in a fast-paced, exciting environment. - You’re a strategic and analytical self starter with experience at an agency and/or with a brand. - With a pulse on social media, you have a data and insights mindset, always communicating the most up-to-date information to your team. - Able to embrace ambiguity and changes to find, and effectively communicate data driven, business solutions to the client and your team. - You’re continually looking to grow and be challenged, and comfortable championing this with your team. About the Role: We are hiring a hands-on social community manager. This is all you do: you live in our brands' Instagram, TikTok, Facebook and YouTube comments and DMs every day, and you make those communities feel looked after. You will start on a few consumer brands, for example: - A workwear brand: daily inbox sweeps, replies, and at least 15 proactive outbound comments a week, plus product-request logging and sentiment tracking. - A spirits brand: a month-long social contest where community management needs to be on fire the whole time. - A second spirits brand: real-time community management and live reactions around a major live moment. Responsibilities include, but are not limited to: - Run inbox sweeps at least twice a day (morning and late afternoon) in Sprout Social across Facebook, Instagram, YouTube and TikTok. - Reply in each brand's voice, in priority order: purchase intent first, then fit and product questions, then issues. - Route sizing and refund questions to the brand's customer service. - Find and join conversations proactively (comment marketing), using TalkWalker and native search. - Follow each brand's response matrix and FAQ, escalate anything sensitive fast, and never post without the approvals the brand has set. - Spot trends in real time and suggest timely comments and replies. - Log product requests, recurring complaints and sentiment, and feed a monthly report to the account team. - Use AI to work faster (drafting replies, triage, summaries), and keep every workflow documented and running from shared team accounts, not your own machine. - Stay inside contracted scope (for example, paid-ad comments are out of scope unless the client adds them) Requirements: - Perfect written English. - This role is client-facing in public every day. - 2+ years of hands-on community management for consumer brands, ideally at an agency. - Daily fluency in Instagram and TikTok culture; X experience is a plus. - Experience with Sprout Social (or a similar tool) and social listening tools such as TalkWalker. - Comfortable using AI tools in your daily work. - Fast, organized and reliable on a daily cadence, including during launches and live moments. - A hard worker who wants to be the best at this, thinks about the brand's business, not just the comment, and fits WITHIN's values: Fight for every inch, Wear the bucket, Be real, Get curious. Our