Remote Automotive Sales & Customer Support Specialist – B2B Outreach & Account Management – 100% Work From Home
About brighthush
brighthush is a premier U.S.-based automotive supplier that delivers high‑quality vehicle products and premium accessories to a nationwide network of business customers. With a legacy of trust, relationship‑driven sales, and deep industry expertise, brighthush serves automotive retailers, dealerships, specialty shops, and distributors. Our mission is to empower our partners with innovative solutions—especially wheels, rims, and performance accessories—while fostering long‑term client retention and sustainable growth.
As a remote‑first organization, brighthush embraces flexibility, collaboration, and a culture of continuous learning. We believe that every team member, regardless of location, can contribute to our shared success. If you’re passionate about the automotive world, thrive in a fast‑paced environment, and enjoy building genuine relationships, brighthush is the place for you.
Role Overview
We’re looking for an outgoing, organized, and automotive‑savvy Sales & Customer Support Specialist to manage and cultivate B2B customer relationships from anywhere in Latin America. Reporting directly to the Sales Manager, you will focus on reaching out to existing business accounts, identifying key decision‑makers, uncovering product needs, and introducing premium automotive accessories—particularly wheels and rims. Rather than aggressive cold‑calling, this role prioritizes building authentic rapport, maintaining organized contact logs, and providing steady, professional follow‑up across a high volume of daily interactions.
Key Responsibilities
- Proactive B2B Outreach & Relationship Building
- Conduct high‑volume daily outreach (≈50 existing business accounts per day) to establish friendly, professional relationships with business owners and buyers.
- Identify primary decision‑makers, purchasing managers, and key personnel within automotive shops, dealerships, and retail businesses.
- Uncover customer inventory needs and introduce relevant automotive products, accessories, and wheel/rim solutions.
- Position yourself as a reliable, direct point of contact for ongoing customer inquiries and orders.
- Data Collection & Account Management
- Collect, verify, and maintain essential customer profile data, including buyer names, direct contact details, purchasing responsibilities, and key business preferences.
- Maintain accurate, structured customer records within the company’s CRM to track sales opportunities and account histories.
- Execute regular follow‑up schedules—typically reconnecting with accounts within one week of initial contact—to maintain high retention and engagement.
- Sales Support & Industry Communication
- Connect business owners with appropriate automotive product solutions tailored to their specific market and vehicle line demands.
- Communicate confidently and professionally with U.S. decision‑makers using clear, natural English and deep automotive domain knowledge.
- Support Spanish‑speaking accounts as needed to expand account coverage and improve client satisfaction.
Essential Qualifications
- Automotive Industry Knowledge – Strong understanding of the automotive sector, including familiarity with vehicle brands, models, classes (e.g., distinguishing an E‑Class from an S‑Class), and basic terminology. Knowledge of aftermarket accessories—especially wheels and rims—is highly preferred.
- Fluent English Communication – Excellent spoken and written English skills with clear, natural pronunciation and confidence when speaking directly with U.S. business owners under pressure.
- Proactive Outreach Capabilities – Comfortable making approximately 50 outbound calls daily to business customers, demonstrating strong interpersonal skills, energy, and persistence.
- Account Organization & Self‑Motivation – Highly organized mindset with the ability to manage a large database of contacts, track follow‑up dates, and work independently in a remote environment.
- Remote Infrastructure Setup – Dedicated quiet home office setup, high‑performance computer hardware, noise‑canceling headset, and a reliable high‑speed internet connection.
Preferred Qualifications
- Hands‑on background in automotive sales, customer service, parts counter support, dealerships, or tire and wheel shops.
- Experience in B2B sales or account management serving automotive retailers, repair shops, or distributors.
- Professional Spanish language proficiency to support Spanish‑speaking customer accounts.
Skills & Competencies
- Exceptional communication and negotiation skills.
- Strong analytical mindset for interpreting customer data and market trends.
- Proficiency with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Time‑management and prioritization abilities to handle a high volume of daily tasks.
- Adaptability and resilience in a fast‑paced, evolving industry.
Career Growth & Learning Opportunities
At brighthush, we invest in your professional development. As a Sales & Customer Support Specialist, you’ll have the chance to:
- Progress into senior account management or sales leadership roles.
- Participate in ongoing training on automotive products, sales techniques, and customer relationship management.
- Attend virtual industry conferences and webinars to stay ahead of market trends.
- Collaborate with cross‑functional teams—marketing, product development, and logistics—to shape the customer experience.
Work Environment & Company Culture
brighthush thrives on a culture of trust, transparency, and collaboration. Even though you’ll be working remotely, you’ll be part of a vibrant community that values:
- Open communication through weekly virtual team meetings and real‑time chat channels.
- Recognition of achievements with monthly awards and spot bonuses.
- A supportive onboarding program that ensures you’re equipped with the tools and knowledge to succeed.
- Flexibility to balance professional responsibilities with personal life.
Compensation & Benefits
We offer a competitive compensation package that reflects your experience and performance:
- Base Salary – $1,400 – $1,800 USD per month.
- Performance Bonus – Additional financial incentives based on sales support metrics and customer satisfaction scores.
- Fully remote infrastructure support: We provide a stipend for home office equipment and high‑speed internet.
- Health and wellness resources, including virtual fitness classes and mental health support.
- Professional development budget for courses, certifications, and industry events.
- Annual company‑wide virtual retreat to foster team bonding and celebrate successes.
Application Process
To ensure a fair and efficient hiring process, please meet the following mandatory requirements:
- Voice/Video Recording – Submit a 30‑second recording in English demonstrating clear pronunciation and confidence. Applications without a recording will be automatically disqualified.
- Knockout Questions – Answer all screening questions honestly. A “NO” to any essential qualification or a “YES” to the citizenship question (if you are not based in Latin America) will result in immediate disqualification.
- Application Limit – Apply to no more than three jobs and only if you fully meet the listed qualifications to maintain fairness.
- Check Your Spam Folder – All important updates will be sent via email; please monitor your inbox and spam/junk folders.
Why Join brighthush?
At brighthush, you’ll be part of a forward‑thinking organization that values innovation, customer focus, and personal growth. Your role will directly impact the success of our business partners and the satisfaction of automotive professionals across the country. If you’re ready to bring your automotive passion, proactive outreach skills, and customer‑centric mindset to a dynamic, remote‑first team, we want to hear from you.