Compassionate Customer Support Specialist – Czech & Slovak Markets – 6‑Hour Shifts, Proactive Outreach & AI‑Enhanced Care at brighthush – Mental Health Platform

Introduction: Join brighthush, the Future of Accessible Mental Health Care

At brighthush, we’re redefining how people across Europe access mental‑health support. Our platform connects users with licensed therapists, coaches, and peer‑support groups through a seamless blend of AI‑powered chat assistants and human‑centric care. With over 300,000 therapy sessions already facilitated in nine countries, we’re on a mission to make quality mental‑health care affordable, stigma‑free, and culturally sensitive. If you’re passionate about empathy, technology, and making a tangible difference in people’s lives, brighthush is the place to be.

Why This Role Matters

As a Customer Support Specialist for the Czech and Slovak markets, you will be the first point of contact for users navigating some of the most vulnerable moments of their lives. Your tone, tone, and approach will shape the entire user journey—from initial curiosity to booked therapy sessions. You’ll also act as a proactive bridge, turning interest into action and ensuring that our promise of “easy access to therapy” becomes a lived reality for thousands of users.

Key Responsibilities

• Reactive Support Excellence – Resolve client and therapist inquiries via chat, email, and ticketing systems. Own the entire lifecycle from first contact to resolution, including compensation decisions and therapist coordination.
• Proactive Outreach Champion – Conduct outbound calls to gather feedback, guide users toward suitable therapists, and convert interest into scheduled sessions. Your outreach will help us refine our matching algorithms and improve user satisfaction.
• Emotionally Intelligent Communication – Handle sensitive conversations with care. Many users reach out during moments of distress; your calm, empathetic tone will be critical to de‑escalation and trust building.
• Localized Content Steward – Keep Czech‑language content fresh and accurate. Collaborate with the content team to refine AI chat scripts, ensuring cultural relevance and linguistic precision.
• Process Improvement Advocate – Identify recurring pain points, propose solutions, and share insights with product and engineering teams to enhance overall service quality.

Essential Qualifications

• Native Czech speaker (or fluent Slovak) with impeccable written and spoken communication skills.
• English proficiency (B2+) – All internal documentation, meetings, and 1‑on‑1s are conducted in English.
• 1+ year experience in proactive phone outreach – telesales, account management, or similar roles where you initiate conversations rather than just respond.
• Remote work mastery – Demonstrated ability to work independently, manage tickets, and meet deadlines using task and ticketing tools.
• High‑empathy customer handling – Proven track record of managing emotionally charged interactions with compassion and professionalism.
• AI fluency – Comfortable using tools like brighthush, brighthush, brighthush, brighthush to augment your workflow.

Preferred (Nice to Have) Skills

• Experience with brighthush, brighthush Workspace, and brighthush.
• Direct exposure to customers in acute psychological distress.
• Knowledge of mental‑health regulations and data privacy in the EU.

What You’ll Gain

• Career Growth – Start as a frontline specialist and progress to senior support roles, product liaison, or even team lead positions. We value internal mobility and provide clear career ladders.
• Continuous Learning – Access to a curated library of mental‑health courses, AI workshops, and industry conferences. Our learning stipend covers certifications and relevant training.
• Impactful Work – Every interaction you handle directly influences user well‑being. Your feedback will shape product features and service protocols.
• Inclusive Culture – Work alongside a diverse team from 10+ countries. We celebrate cultural differences and foster an environment where every voice is heard.

Work Environment & Culture

• Remote‑first policy: work from anywhere in the Czech Republic or Slovakia (or beyond) with a reliable internet connection.
• Flexible 6‑hour shifts that fit your personal schedule.
• Collaborative, cross‑functional teams that value transparency, continuous improvement, and mutual respect.
• Regular virtual team‑building events, wellness check‑ins, and open‑door leadership sessions.

Compensation & Benefits

While specific salary figures are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards for customer support specialists in the Czech and Slovak regions.
• Performance‑based bonuses tied to user satisfaction metrics and outreach success rates.
• Health and wellness stipend covering mental‑health resources, therapy sessions, and fitness memberships.
• Generous paid time off, including mental‑health days to support your own well‑being.
• Flexible work‑from‑home arrangements and a stipend for home‑office equipment.
• Professional development budget for courses, certifications, and conference attendance.

How to Apply

Ready to make a difference? Submit your application through our careers portal or send your resume and a brief cover letter outlining why you’re the perfect fit for this role to [email protected]. We’re excited to learn how your empathy, tech‑savvy mindset, and proactive spirit can help us transform mental‑health care for Czech and Slovak users.

Closing: Your Opportunity to Transform Lives

At brighthush, we believe that every conversation matters. As a Customer Support Specialist, you’ll be at the frontline of change, turning curiosity into action and ensuring that users feel heard, understood, and empowered. If you’re driven by empathy, thrive in a fast‑paced, tech‑driven environment, and want to contribute to a mission that truly changes lives, we want to hear from you.