Compassionate Employee Assistance Program Support Associate – 24/7 Behavioral Health & Crisis Care Specialist

About brighthush and Our Mission

At brighthush, we’re building a world of health that surrounds every individual. Our vision is to create a more connected, convenient, and compassionate health experience—one person, one family, and one community at a time. We believe that health is a shared journey, and that the best outcomes arise when people feel seen, heard, and supported. As a global leader in health solutions, brighthush is committed to innovation, accountability, and the highest standards of safety and quality. Join us and become part of a movement that transforms the way people access care and support.

Role Overview

The Compassionate Employee Assistance Program Support Associate is the first line of contact for members seeking emotional support, behavioral health resources, and employee assistance services through brighthush’s Resources for Living (RFL) Employee Assistance Program. This role delivers timely, empathetic support via phone, video, and live chat, guiding members to the right resources, benefits, referrals, and clinical care. You will be a trusted partner in moments of crisis, a calm presence in challenging conversations, and a vital link between members and the broader brighthush care ecosystem.

Shift & Work Hours

• Shift: Saturday – Wednesday, 1:00 PM – 9:30 PM EST
• Full‑time: 40 hours per week
• Remote/Virtual: Requires a reliable, hardwired broadband or fiber internet connection

Key Responsibilities

• Serve as the primary point of contact for members seeking emotional support, behavioral health resources, and employee assistance services.
• Respond to member inquiries via phone, video, and live chat with empathy, professionalism, and a sense of urgency.
• Assess member needs, identify appropriate behavioral health, employee assistance, and community resources, and facilitate referrals.
• Provide clear, accurate information about benefits, eligibility, and program policies.
• Recognize warning signs of crisis, de‑escalate challenging situations, and initiate clinical transfers when necessary.
• Support members and their families while strictly adhering to program policies, service standards, and confidentiality requirements.
• Accurately document all interactions in the system, ensuring data integrity and compliance with privacy regulations.
• Navigate multiple systems simultaneously in a fast‑paced, service‑focused environment.
• Collaborate with cross‑functional teams (clinical, benefits, compliance) to resolve member issues and improve service delivery.
• Participate in ongoing training and professional development to stay current on best practices in behavioral health and crisis support.

Essential Qualifications

• 1–2 years of experience in a call center, help line, customer support, or similar virtual service environment.
• Minimum of 1 year in a social service, behavioral health, psychological, human services, or client support role.
• Strong verbal communication, active listening, and interpersonal skills.
• Ability to remain calm, supportive, and professional during emotionally challenging or crisis situations.
• Proficient computer skills with the ability to navigate multiple systems simultaneously.
• Reliable, hardwired broadband or fiber internet connection (required for remote work).
• High school diploma or equivalent (required).

Preferred Qualifications

• Experience supporting individuals in behavioral health, employee assistance, crisis support, or related helping professions.
• Experience working in a high‑volume customer service environment.
• Bilingual language skills (any language other than English).
• Certification or coursework in mental health first aid, crisis intervention, or related fields.

Skills & Competencies for Success

• Empathy & Compassion: Genuine care for members’ well‑being and a commitment to providing supportive, non‑judgmental service.
• Critical Thinking: Ability to assess complex situations quickly and determine the best course of action.
• Communication: Clear, concise, and culturally sensitive communication across multiple channels.
• Adaptability: Thrive in a dynamic environment with shifting priorities and high call volumes.
• Team Collaboration: Work effectively with cross‑functional teams to resolve member issues and improve processes.
• Technology Proficiency: Comfortable using CRM systems, knowledge bases, and virtual communication tools.
• Resilience: Maintain composure and professionalism in emotionally charged or crisis situations.

Career Growth & Learning Opportunities

At brighthush, we believe that every colleague’s growth fuels our collective success. As a Support Associate, you will have access to:

• Structured onboarding and continuous learning programs, including behavioral health certifications and crisis intervention training.
• Mentorship from experienced clinical and operational leaders.
• Career pathways into clinical roles, program management, or leadership positions within the Employee Assistance Program.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with brighthush’s strategic priorities.
• Opportunities to contribute to process improvement initiatives, enhancing member experience and operational efficiency.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, innovation, and impact. You’ll experience:

• A virtual, flexible work environment that supports work‑life balance.
• Collaborative teams that value diverse perspectives and encourage open dialogue.
• Regular virtual town halls, wellness check‑ins, and peer‑support groups.
• A commitment to continuous improvement, where your ideas and feedback shape the future of our services.
• Recognition programs that celebrate achievements, milestones, and contributions to member well‑being.

Compensation, Perks & Benefits

The typical pay range for this role is $18.50 – $42.35 per hour, depending on experience, education, and geographic location. In addition to competitive base pay, you may be eligible for:

• Performance‑based bonuses and short‑term incentive programs.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Paid time off (vacation, sick leave, holidays).
• Retirement savings options with company match.
• Wellness programs, mental health resources, and employee assistance services.
• Professional development stipends and tuition reimbursement.
• Flexible work arrangements and remote work support.

How to Apply

Ready to make a difference in people’s lives? Submit your application by October 13, 2026 through our online portal. Qualified applicants with arrest or conviction records will be considered in accordance with all federal, state, and local laws.

To apply, click the link below and follow the prompts:

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Closing Statement

At brighthush, you’ll be more than a support associate—you’ll be a lifeline for members navigating some of life’s toughest moments. Your compassion, resilience, and expertise will help shape a healthier, more connected world. If you’re ready to bring your heart, skill, and dedication to a purpose‑driven team, we encourage you to apply today and join us on this transformative journey.