Compassionate Remote Customer Service Representative – Prescription Savings & Assistance Programs Specialist for brighthush
About brighthush and the Prescription Savings Mission
At brighthush, we believe that everyone deserves access to the medications they need without the burden of high costs. Our Prescription Savings & Assistance Programs empower patients across the United States to navigate complex insurance landscapes, secure discounts, and obtain the care they deserve. As a leading innovator in healthcare cost‑reduction, brighthush partners with pharmacies, insurers, and community organizations to create a seamless, patient‑first experience.
We’re looking for a dedicated, empathetic, and detail‑oriented Remote Customer Service Representative to join our growing team. In this role, you will be the trusted voice that helps patients understand their options, complete enrollment, and receive the support they need to stay healthy. If you thrive in a fast‑paced environment, love problem‑solving, and want to make a tangible difference in people’s lives, brighthush invites you to apply.
Key Responsibilities
- Customer Interaction: Handle inbound and outbound phone calls, respond to email inquiries, and engage on live chat to answer questions about prescription savings programs.
- Enrollment & Eligibility: Guide patients through the enrollment process, gather financial and medical documentation, verify insurance benefits, and assess eligibility against program guidelines.
- Order Processing: Process specialty medication orders, secure necessary authorizations, and document all steps in our secure database. Apply for this job