Compassionate Remote Customer Service Representative – Utility Assistance & Community Support Specialist – 100% Work From Home, Monday–Friday, Competitive Pay, Paid Training, Career Growth Opportunities at brighthush

About brighthush and the Vision Behind the Role

brighthush is more than a company; it’s a movement dedicated to ensuring that every household in Ohio and Pennsylvania has reliable access to the essential services that keep families safe, healthy, and thriving. In a world where utility costs can feel like an insurmountable barrier, brighthush steps in as a trusted partner, offering timely, compassionate assistance that empowers individuals and communities to navigate financial challenges with confidence.

Our mission is simple yet profound: to light up homes and hearts by connecting people with the support they need to keep their lights on, their water flowing, and their homes safe. As a leader in community outreach and social impact, brighthush has earned a reputation for integrity, innovation, and measurable results. We’re now expanding our dedicated team of Customer Service Representatives to amplify our reach and deepen our impact.

Why This Role Matters

Every day, countless families face the daunting decision of whether to pay their electricity, water, or gas bills. The stress and uncertainty can ripple through households, affecting health, safety, and overall quality of life. As a Remote Customer Service Representative at brighthush, you become the lifeline that guides callers through the maze of utility assistance programs, ensuring they receive the support they need to keep their homes running smoothly.

Key Highlights of the Position

• Schedule: Monday through Friday – your weekends remain yours.
• Location: Fully remote – open to Ohio and Pennsylvania residents within a 2‑hour radius of Pittsburgh, PA.
• Compensation: Starting at $16.00 per hour, with opportunities for raises, performance bonuses, and career advancement.
• Training: Comprehensive, paid, and fully remote – we invest in your success from day one.
• Career Path: Clear progression to full‑time roles, supervisory positions, and specialized program tracks.

Your Daily Impact

As a Customer Service Representative, you will be the friendly voice on the other end of the line, helping callers navigate complex utility assistance programs. Your responsibilities will include:

• Handling inbound calls from individuals seeking help with utility bills, answering questions, and providing accurate information.
• Conducting outbound outreach to follow up on applications, remind callers of required documentation, and encourage program participation.
• Guiding callers through the application process for assistance programs, ensuring all necessary income and household information is collected and verified.
• Maintaining meticulous, organized records in our customer relationship management (CRM) system, ensuring data integrity and compliance with privacy regulations.
• Collaborating closely with teammates and supervisors to meet and exceed program goals, share best practices, and continuously improve service quality.
• Escalating complex issues to the appropriate department while maintaining a calm, positive demeanor.
• Participating in ongoing training sessions, feedback loops, and performance reviews to refine skills and advance your career.

Essential Qualifications

• High school diploma or equivalent; college coursework or a bachelor’s degree is a plus.
• Previous experience in a customer service or call center environment, preferably in utilities, social services, or financial assistance.
• Strong verbal communication skills with a clear, empathetic tone.
• Proficiency with Microsoft Windows and Office Suite; ability to quickly learn new software and systems.
• Excellent organizational skills and attention to detail.
• Ability to remain calm, patient, and positive during high‑volume periods.
• Basic understanding of utility billing, income verification, or related assistance programs is advantageous.

Preferred Qualifications

• Experience working with CRM platforms such as Salesforce, Zendesk, or similar.
• Knowledge of state and federal utility assistance programs (e.g., Low Income Home Energy Assistance Program).
• Multilingual abilities – Spanish, French, or other languages are a strong asset.
• Background in social work, community outreach, or nonprofit service.
• Demonstrated ability to meet or exceed performance metrics in a remote or hybrid environment.

Core Competencies for Success

• Empathy & Compassion: Understanding the emotional weight of financial stress and responding with genuine care.
• Problem‑Solving: Quickly diagnosing issues and providing clear, actionable solutions.
• Time Management: Balancing multiple calls, documentation tasks, and follow‑ups efficiently.
• Adaptability: Adjusting to new policies, technology updates, and evolving program requirements.
• Team Collaboration: Sharing insights, supporting peers, and contributing to a positive work culture.
• Data Integrity: Maintaining accurate records and ensuring compliance with privacy standards.

Career Growth & Learning Opportunities

At brighthush, we view every employee as a potential leader. When you join our team, you’ll have access to:

• Structured mentorship programs that pair you with experienced supervisors.
• Regular skill‑building workshops covering advanced customer service techniques, data analytics, and program knowledge.
• Clear pathways to full‑time roles, team lead positions, or specialized tracks such as Program Management, Outreach Coordination, or Data Analysis.
• Annual performance reviews that identify growth areas and reward achievements with promotions and salary increases.
• Opportunities to contribute to community initiatives, policy advocacy, and public awareness campaigns.

Work Environment & Company Culture

brighthush is built on a foundation of respect, transparency, and shared purpose. Our remote culture is designed to foster connection, collaboration, and well‑being:

• Weekly virtual team huddles to celebrate wins, share updates, and maintain camaraderie.
• Open‑door leadership policy – managers are accessible via chat, video, or email for support and guidance.
• Flexible work hours within the Monday‑Friday window to accommodate personal commitments.
• Inclusive hiring practices that value diverse perspectives and experiences.
• Regular community service days where employees can volunteer locally or participate in virtual outreach events.

Compensation, Perks, and Benefits

While the base pay starts at $16.00 per hour, we offer a comprehensive benefits package that reflects our commitment to employee well‑being:

• Competitive hourly wage with performance‑based bonuses.
• Health, dental, and vision insurance options for full‑time employees.
• Life insurance and short‑term disability coverage.
• Paid time off (PTO), sick leave, and holidays.
• Professional development stipend for courses, certifications, or conferences.
• Home‑office stipend to ensure you have the tools you need for a productive remote workspace.
• Employee assistance program (EAP) for mental health support.

How to Apply

If you’re ready to make a tangible difference in people’s lives while enjoying the flexibility of a remote role, we encourage you to apply today. Join brighthush and become part of a team that values compassion, innovation, and community impact.

Ready to Make Your Calls Count?

Apply now and start your journey as a Remote Customer Service Representative at brighthush. Together, we’ll help families keep their lights on and their homes safe.