Senior Principal Customer Success Portfolio Manager – Driving Strategic Growth, Customer Experience Excellence, and Global Portfolio Optimization at brighthush

About brighthush

brighthush is a global trailblazer in cloud‑native security, redefining how enterprises protect their data, devices, and users in an increasingly connected world. By marrying cutting‑edge artificial intelligence, machine learning, and cloud architecture, we deliver Zero Trust Exchange solutions that empower organizations to innovate at speed while staying secure. Our mission is simple yet ambitious: make digital transformation seamless, secure, and scalable for every customer, no matter how large or complex.

At brighthush, we believe that the future of work is a harmonious blend of Human + AI. Our culture is anchored in three core pillars: Ownership & Collaboration, Trust Through Outcomes, and a relentless Challenge Culture that fuels continuous learning, experimentation, and feedback. We thrive on solving the world’s toughest security challenges by amplifying human potential with intelligent automation.

Why brighthush? The Future of Secure Digital Transformation

In today’s digital landscape, security is no longer a luxury—it’s a foundational requirement for business resilience. With cyber threats evolving faster than ever, organizations need a partner that can anticipate risks, automate defenses, and provide real‑time insights. brighthush’s Zero Trust Exchange platform is engineered to do just that, enabling secure collaboration across cloud, on‑premises, and edge environments. As a Principal Customer Success Portfolio Manager, you will be at the forefront of this transformation, shaping the services that help our customers achieve their most ambitious goals.

Role Overview

As the Senior Principal Customer Success Portfolio Manager, you will be the strategic architect responsible for designing, refining, and scaling the entire Customer Success Portfolio across our Professional Services, Technical Success, and Support teams. You will partner with senior leaders in Product, Engineering, Sales, and Marketing to align portfolio initiatives with the customer lifecycle, drive measurable impact, and ensure every service offering delivers maximum value to our global clientele.

This is a fully remote, high‑impact role reporting directly to the Senior Director of Customer Success Strategy & Operations. Your influence will shape how brighthush delivers value, how we measure success, and how we continuously evolve our service ecosystem to stay ahead of market demands.

Key Responsibilities

• Portfolio Design & Optimization – Lead the end‑to‑end design of service offerings, ensuring they map precisely to the customer journey, business objectives, and brighthush’s vision for secure digital transformation.
• Audit & Relevance Assessment – Conduct rigorous reviews of existing portfolio items, evaluating relevance, accuracy, and customer satisfaction impact to maintain the highest standards of excellence.
• Stakeholder Collaboration – Partner with Product, Engineering, Sales, and Marketing to synchronize portfolio goals, streamline processes, and embed customer insights into every stage of the service lifecycle.
• Metrics & Governance – Build and maintain robust KPIs, dashboards, and governance frameworks that track portfolio performance, adoption rates, and ROI, enabling data‑driven decision making across the organization.
• Industry Trend Analysis – Stay ahead of emerging security, AI, and cloud trends; translate insights into actionable portfolio enhancements that preserve brighthush’s competitive edge.
• Change Management & Enablement – Lead cross‑departmental initiatives to roll out new or updated services, ensuring smooth adoption through training, documentation, and continuous improvement loops.
• Customer Advocacy – Champion the voice of the customer in portfolio decisions, ensuring solutions solve real‑world problems and deliver tangible business outcomes.
• Strategic Thought Leadership – Represent brighthush at industry forums, conferences, and customer events, positioning the company as a thought leader in secure digital transformation.
• Team Mentorship – Mentor and coach junior portfolio managers and cross‑functional teams, fostering a culture of excellence, curiosity, and ownership.

Success Profile

• Thrives on complex, ambiguous challenges and derives energy from solving hard problems that drive significant impact.
• Builds deep empathy for customers, anchoring decisions in their real‑world pain points and success metrics.
• Operates with integrity, balancing strategic vision with hands‑on execution and a bias for action.
• Leverages data and analytics to measure what matters, guiding informed decisions and continuous improvement.
• Connects work to brighthush’s larger mission, building scalable solutions that serve a global customer base.
• Exhibits exceptional communication skills, capable of influencing stakeholders at all levels, from executives to frontline teams.
• Demonstrates a passion for learning, staying current with industry trends, emerging technologies, and best practices in customer success and portfolio management.

Essential Qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI‑driven solutions to optimize outcomes.
• Bachelor’s degree in Business, Management, Computer Science, or a related field.
• 8+ years of experience in portfolio management, program management, or customer success roles within a SaaS or technology environment.
• Expertise in auditing and optimizing service documentation to meet rigorous business standards.
• Strong cross‑functional collaboration and communication skills, with a proven ability to influence stakeholders at all levels.
• Demonstrated proficiency in data analysis, KPI development, and performance measurement.
• Experience with cloud security, Zero Trust architectures, or related domains is highly desirable.

Preferred Qualifications

• MBA or advanced degree in a relevant discipline.
• Experience in SaaS, B2B technology solutions, or a similar industry.
• Track record of leading cross‑departmental initiatives that scale service portfolios and drive measurable business results.
• Familiarity with cloud security, Zero Trust architectures, or related domains.
• Experience with portfolio management frameworks such as Lean Portfolio Management or Scaled Agile Framework (SAFe).
• Proficiency in advanced analytics tools (e.g., Tableau, Power BI, Looker) and data‑driven decision‑making platforms.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture, anticipate market shifts, and translate vision into actionable plans.
• Data‑Driven Decision Making – Proficiency in analytics, KPI development, and performance measurement to guide portfolio evolution.
• Stakeholder Management – Skilled at building relationships, negotiating, and influencing across all levels of the organization.
• Change Management – Expertise in leading cross‑functional change initiatives, ensuring smooth adoption and continuous improvement.
• Customer‑Centric Mindset – Deep empathy for customers, with a focus on delivering measurable business outcomes.
• Communication & Storytelling – Ability to articulate complex concepts clearly to both technical and non‑technical audiences.
• Project & Program Management – Proven track record of managing large, multi‑disciplinary projects on time and within budget.
• Innovation & Continuous Learning – Passion for staying ahead of industry trends and applying new ideas to improve portfolio performance.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Principal Customer Success Portfolio Manager, you will:

• Lead high‑impact initiatives that shape the future of our service offerings and influence the broader market.
• Collaborate with senior executives, gaining exposure to strategic decision‑making and cross‑functional leadership.
• Mentor and develop the next generation of portfolio leaders, building a legacy of excellence and innovation.
• Participate in industry conferences, webinars, and thought‑leadership panels, expanding your professional network and visibility.
• Access continuous learning resources, including advanced courses in AI, cloud security, and portfolio management frameworks.
• Benefit from a flexible career path that allows you to transition into broader strategy, product, or executive roles.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative community. We value:

• Ownership & Accountability – You are trusted to own your initiatives and deliver results.
• Collaboration & Transparency – Open communication channels and cross‑functional teamwork are at the heart of everything we do.
• Continuous Learning – We invest in your growth through learning programs, mentorship, and knowledge sharing.
• Innovation & Experimentation – A culture that encourages calculated risk‑taking and celebrates creative solutions.
• Work‑Life Balance – Flexible schedules, generous time‑off policies, and a focus on well‑being.

Compensation, Perks & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to portfolio impact and customer success metrics.
• Equity or stock‑option plans to share in the company’s growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off and flexible work arrangements to support work‑life harmony.
• Professional development budget, covering courses, certifications, and conference attendance.
• Well‑being programs, including virtual fitness classes, mental health resources, and wellness stipends.
• Regular virtual team‑building events and occasional in‑person retreats to strengthen community bonds.

How to Apply

Ready to shape the future of secure digital transformation and lead a world‑class Customer Success Portfolio? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your expertise can help brighthush continue to deliver unparalleled value to our customers.

Apply for this role now

Join brighthush – Where Innovation Meets Impact

At brighthush, you’ll be part of a mission‑driven team that is redefining security for the modern enterprise. Your strategic vision, data‑driven mindset, and customer‑centric approach will directly influence how millions of organizations protect their most valuable assets while accelerating their digital journeys. If you’re ready to take on a role that blends strategy, execution, and innovation, we invite you to apply and help us build the next generation of secure, AI‑powered solutions.