Console Operator

Job Details: - Job Location: SRF Headquarters Mother Center - Los Angeles, CA - Position Type: Part Time - Salary Range: $19.00 - $22.30Hourly POSITION SUMMARY: - Greets and directs all calls to Self-Realization Fellowship (SRF) Headquarters with warmth, accuracy and efficiency. - Responds responsibly to a wide range of calls, which include departmental calls, counseling calls, first time inquiries, complaints, personal calls for monastics or employees, emergency and/or crisis. - Screens and connects calls for the monastic community, as applicable - Records, processes, and distributes ongoing new information and is able to adapt quickly to ongoing changes in call handling. - Other position-related tasks, as assigned. RESPONSIBILITIES: - Stay current with SRF activities and events. - Efficiently utilizes various telephone system features under time pressure (e.g., using the computer console, digital telephones, process “sign-outs” or special information messages on computer, set up conference calls). - Standard computer skills to learn to use multiple applications simultaneously (Mitel console system and software program, Center Reference program and e-mail). - Ability to remain composed when receiving urgent, emergency or difficult calls including VIPs, problematic callers and crisis situations. - Ability to think quickly, using tact and discrimination with difficult callers. - Works closely with other operators in an often-busy environment with ongoing ringing of phones. - Patience for callers who cannot communicate clearly or speak slowly. - Mature and understanding attitude towards people’s behavior and mentalities. - The ability to manage complaints constructively. - Exercises discretion when giving out information to the public. - Flexibility with schedule to fill in for others as needed and help as able during holidays. - Responsible to follow SRF’s policies and established processes. - Honor and maintain a strict level of confidentiality. - Responsible to follow SRF’s policies and established processes. - Other position-related tasks, as assigned. - Knowledge of and experience with SRF principles and standards preferred. - Pleasant and professional telephone voice. - High school diploma or equivalent. - Good vocal control: ability to enunciate clearly, have control of pitch, speed, and tone of voice for foreign callers. - Basic computer skills and technical knowledge, including Microsoft Word, Excel, navigation of SRF website, and internal operator programs for handling calls. - Ability to handle a large volume of calls effectively. - Patience and composure under stress. - Responsible and organized, aware of details - The ability to function well in a multi-task environment. - Appreciation and respect for cultural and spiritual diversity. - Previous operator experience is preferred. - Comfortable with operating headsets, digital telephones, pagers. - Excellent verbal and written communication skills to relay messages accurately. - The ability to sit and/or stand for extended periods. ADDITIONAL DETAILS: - This is a part-time (20.5 hours per week), hourly non-exempt position. - The weekly schedule is: Monday (4pm to 8pm), Tuesday (4:30pm to 8:45pm), Wednesday (4:30pm to 9:15pm), and Sunday (12pm to 8