Senior Customer Success Manager – Remote (US) – Driving Adoption, Retention, and Growth for brighthush

About brighthush

brighthush is a trailblazing SaaS platform that empowers businesses across the non‑profit, education, and hospitality sectors to deliver personalized, data‑driven experiences at scale. With a mission to democratize customer success, brighthush blends cutting‑edge technology with a culture of empathy, collaboration, and continuous learning. As we approach a pivotal pre‑IPO milestone, we’re looking for a seasoned Customer Success Manager who can help us turn every user into a passionate advocate while driving measurable revenue growth.

Why This Role Matters

In a world where customer experience is the ultimate differentiator, the Customer Success Manager at brighthush sits at the intersection of product, sales, and support. You’ll own a portfolio of 120+ high‑value accounts, ensuring they not only adopt our platform but also realize lasting value that translates into upsell opportunities and low churn. Your insights will shape product roadmaps, influence cross‑functional initiatives, and ultimately help brighthush scale its impact globally.

Key Responsibilities

• Portfolio Management: Own and nurture a diverse set of 120+ enterprise and mid‑market customers, ensuring they achieve their desired outcomes and remain loyal advocates.
• Product Adoption & Expansion: Drive adoption of new features and modules, identify upsell and cross‑sell opportunities, and collaborate with the sales team to close expansion deals.
• At‑Risk Mitigation: Proactively identify at‑risk accounts through data analysis, engage with stakeholders to address concerns, and implement retention plans that reduce churn.
• Customer Advocacy: Transform satisfied customers into brand ambassadors by facilitating case studies, testimonials, and referral programs.
• Cross‑Functional Collaboration: Partner with Launch, Support, Product, and Marketing teams to deliver seamless onboarding, support, and feedback loops.
• Data‑Driven Insights: Leverage customer data to uncover trends, craft strategic recommendations, and present findings to leadership.
• Continuous Improvement: Provide actionable feedback on product features, user experience, and support processes to accelerate product evolution.

Essential Qualifications

• Minimum of 2 years’ experience in Customer Success, Account Management, or full‑cycle sales within a SaaS environment.
• Proven track record of managing large portfolios, driving adoption, and achieving high renewal rates.
• Hands‑on experience with customer success platforms and analytics tools such as brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush.
• Strong analytical mindset with the ability to interpret customer data and translate insights into actionable strategies.
• Exceptional communication and interpersonal skills, capable of handling objections, de‑escalating challenging conversations, and building trust.
• Familiarity with B2B2C dynamics and the food/hospitality industry is a plus.
• Experience working in a restaurant or hospitality environment is a bonus.

Preferred Qualifications

• Experience in a fast‑growth, pre‑IPO startup environment.
• Background in non‑profit or educational technology sectors.
• Proficiency in data visualization and reporting tools.
• Knowledge of customer journey mapping and lifecycle management.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day account details.
• Customer‑Centric Mindset: Passion for delivering value and exceeding expectations.
• Data Literacy: Comfortable working with dashboards, metrics, and predictive analytics.
• Collaboration: Works seamlessly with cross‑functional teams to align on goals and deliver outcomes.
• Adaptability: Thrives in a dynamic, fast‑paced environment with evolving priorities.
• Leadership: Influences stakeholders, mentors junior team members, and drives initiatives.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Customer Success Manager, you’ll have access to:

• Mentorship from senior leaders who have built successful SaaS companies.
• Regular training on the latest customer success methodologies, data analytics, and product updates.
• Opportunities to lead cross‑functional projects, such as product launches or customer experience initiatives.
• Clear career pathways to senior Customer Success roles, Director of Customer Success, or even VP of Customer Experience.
• Participation in industry conferences, webinars, and thought‑leadership events.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, autonomy, and a deep commitment to work‑life balance. Our remote‑first culture means:

• Fully remote work with flexible hours that respect your personal commitments.
• Unlimited paid time off (PTO) to recharge and pursue personal passions.
• A collaborative virtual environment powered by modern communication tools.
• Regular virtual town halls, team‑building activities, and informal “coffee chat” sessions.
• A culture that celebrates wins, learns from failures, and encourages experimentation.

Compensation & Benefits

We offer a competitive total rewards package designed to attract top talent:

• Base salary range: $80,000 – $90,000 USD, commensurate with experience.
• Generous pre‑IPO equity package, giving you a stake in brighthush’s future success.
• Comprehensive health, dental, and vision coverage for you and your family.
• 401(k) plan with company match to support your long‑term financial goals.
• Unlimited PTO, flexible work hours, and a fully remote setup.
• Professional development budget, conference allowances, and access to online learning platforms.

How to Apply

If you’re a proactive, customer‑obsessed professional ready to make a tangible impact at a high‑growth SaaS company, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.

Apply to this role at brighthush

Why brighthush?

At brighthush, you’ll be part of a mission‑driven organization that values innovation, empathy, and continuous improvement. Your work will directly influence how thousands of organizations create meaningful connections with their audiences. Join us and help shape the future of customer success while enjoying a supportive, flexible, and growth‑oriented work environment.