Contact Center Representative 1

This is a Fully Remote Job About Our Client: This organization operates in the financial services sector, specifically as a credit union. It addresses the challenge of meeting members' financial needs through personalized service and trusted partnerships. The organization emphasizes compliance, member confidentiality, and security while fostering membership growth and loyalty. About the Opportunity: The CONTACT CENTER REPRESENTATIVE 1 role is designed to enhance member satisfaction by providing accurate, proactive, and efficient service across multiple channels. The position plays a key part in delivering financial product education, identifying member needs, and promoting growth and loyalty. This role supports the organization’s goal of being a trusted financial partner by ensuring compliance, confidentiality, and timely communication. Responsibilities: Assist members with account-related services Deliver proactive and accurate service to exceed member expectations Listen to and assess member needs Explain features and benefits of products and services Offer solutions tailored to member needs Maintain phone availability for efficient member assistance Identify opportunities to promote membership growth and loyalty Comply with Bank Secrecy Act (BSA) and related policies Report suspicious activity to Legal and Compliance Department Ensure confidentiality and security of member and organizational information Communicate potential risks promptly to protect members and employees Contribute to a team-oriented work environment Maintain knowledge of policies, procedures, systems, and processes Meet service level agreements in a fast-paced environment Complete annual BSA and OFAC training Perform other duties as assigned Requirements: Minimum one year of customer service experience; financial or contact center experience preferred Knowledge of credit union products, services, features, and benefits Ability to cross-sell effectively Demonstrated sales skills applied through incoming and outbound calls Proficiency with personal computer applications and ability to learn in-house and third-party software High school diploma or GED equivalent Strong interpersonal skills with empathy and professionalism Ability to handle difficult situations positively Creative problem-solving to strengthen member relationships Teamwork skills Strong verbal and written communication skills Excellent telephone etiquette and rapport-building Ability to explain financial concepts clearly Accurate documentation in line with guidelines and policies Effective problem identification and resolution High standards for accuracy, adaptability, and initiative Strong organizational and time management skills Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.