Contingent Workforce Operations Specialist

This is a Fully Remote Job About Our Client: The organization operates in the communications industry, addressing global challenges related to connectivity for consumers, businesses, governments, and military clients. For over 35 years, it has contributed to shaping how diverse groups communicate worldwide, aiming to deliver impactful connections that support a broad range of users. About the Opportunity: The CONTINGENT WORKFORCE OPERATIONS SPECIALIST role is essential for managing the operational and administrative aspects of the contingent workforce program. This position supports day-to-day workforce operations, vendor management, and technology platform administration, ensuring effective collaboration and a positive experience for all stakeholders. The role contributes to maintaining operational efficiency, data accuracy, and compliance while facilitating continuous process improvements. Responsibilities: Support contingent worker lifecycle activities including onboarding, extensions, transfers, and offboarding. Identify and implement process improvements to enhance operational efficiency. Respond to operational inquiries from hiring managers, suppliers, and internal stakeholders. Maintain workforce program documentation and update internal resources. Ensure data accuracy and compliance across systems and processes. Manage inbox and ticketing support for the contingent workforce team. Assist with audits and reporting to maintain program data integrity. Provide backup support for workforce technology platforms and related administrative tasks. Assist with system maintenance, user access, testing, and issue resolution. Support vendor management operations including supplier communications and performance tracking. Participate in supplier business reviews and support vendor onboarding. Maintain documentation, process guides, and communications. Create and maintain reports and analyze workforce data for process improvements. Manage service requests through ticketing and case management systems. Document standard operating procedures and support operational enhancements. Requirements: Bachelor's degree or equivalent work experience. Minimum of 2 years experience in contingent workforce operations, procurement, staffing, or related fields. Experience with procurement, sourcing, supplier or vendor management, or contingent workforce programs. Proven ability to identify and implement process improvements. Familiarity with ERP, VMS, or HCM systems. Experience with ticketing and case management systems; ServiceNow and Jira preferred. Advanced Microsoft Excel skills including data analysis and reporting. Strong organizational skills and ability to manage multiple priorities. Excellent written and verbal communication skills. Detail-oriented with a focus on data accuracy. Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.