Contract Enterprise Customer Success Manager – Remote (US Central / East) – Strategic Advisor & Growth Champion for Enterprise Clients

About brighthush

brighthush is a forward‑thinking, fully remote SaaS company that empowers organizations to elevate their security posture through cutting‑edge testing solutions. With a culture rooted in innovation, collaboration, and customer obsession, brighthush is rapidly expanding its footprint across the United States. Our mission is simple: help enterprises protect their digital assets while unlocking measurable business value. As a global community of experts, we thrive on curiosity, continuous learning, and a shared commitment to excellence.

Why Join brighthush?

• Impact‑Driven Role: Your work will directly influence how Fortune 500 companies secure their data, protect their brand, and achieve compliance.
• Fully Remote, Flexible Hours: Work from anywhere in the US Central or East time zones and design a schedule that fits your life.
• Career Growth: We invest in professional development, mentorship, and cross‑functional projects that accelerate your trajectory into senior leadership.
• Competitive Compensation: Hourly rates of $30–$37, with the potential for performance bonuses and equity participation.
• Collaborative Culture: A high‑energy, cross‑functional team that values transparency, data‑driven decisions, and a healthy work‑life balance.

Key Responsibilities

As a Contract Enterprise Customer Success Manager at brighthush, you will be the linchpin between our clients and the product, ensuring that every engagement delivers maximum value and drives sustainable growth.

• Client Relationship Stewardship: Own and nurture relationships with assigned enterprise accounts, ensuring adoption, retention, and expansion.
• Trusted Advisor: Build credibility with C‑level stakeholders, becoming the go‑to partner for strategic security initiatives.
• Program Design & Execution: Collaborate with clients to design, launch, and iterate security testing programs that align with their business objectives.
• Voice of the Customer: Advocate for client needs across internal teams, translating feedback into product enhancements and service improvements.
• Risk & Escalation Management: Monitor day‑to‑day health metrics, proactively address issues, and mitigate risks before they impact the client experience.
• Renewal & Upsell Leadership: Drive annual renewal conversations, identify upsell opportunities, and align them with the client’s roadmap.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Support to deliver a seamless, end‑to‑end customer journey.
• Data‑Driven Insights: Leverage CRM and analytics tools to track adoption, usage, and ROI, presenting findings to both clients and internal stakeholders.

Essential Qualifications

• 3–5 years of proven experience in Customer Success, Account Management, or a related field, preferably within the SaaS or security domain.
• Strong commercial acumen and a consultative mindset, with a track record of managing enterprise‑level accounts.
• Demonstrated ability to design and implement complex security testing programs that deliver measurable business outcomes.
• Proficiency with Salesforce, HubSpot, or equivalent CRM platforms; experience with customer success tools such as Gainsight or Totango is a plus.
• Excellent written and verbal communication skills, comfortable engaging with C‑level executives and technical teams alike.
• Project and program management experience, with the ability to prioritize multiple initiatives in a fast‑moving environment.
• Detail‑oriented, analytical, and data‑driven, with a passion for continuous improvement.
• Self‑motivated, proactive, and eager to learn and adapt in a dynamic, remote setting.

Preferred Qualifications

• Experience in the cybersecurity or compliance industry, with a deep understanding of security testing methodologies (e.g., penetration testing, vulnerability scanning, red teaming).
• Background in enterprise sales or account management within a high‑growth SaaS company.
• Knowledge of regulatory frameworks such as GDPR, CCPA, HIPAA, or PCI‑DSS.
• Previous experience leading customer success initiatives for a remote, distributed team.
• Certifications such as Certified Customer Success Manager (CCSM), Certified Information Systems Security Professional (CISSP), or similar.

Core Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Relationship Building & Stakeholder Management
• Consultative Selling & Upsell Expertise
• Data Analysis & KPI Tracking
• Problem Solving & Conflict Resolution
• Change Management & Process Improvement
• Technical Acumen in Security Testing Tools and Platforms
• Adaptability & Resilience in Remote Work Environments

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Contract Enterprise Customer Success Manager, you will:

• Work closely with senior leaders and product visionaries, gaining exposure to strategic decision‑making.
• Participate in quarterly learning sessions, industry conferences, and certification programs.
• Lead cross‑functional initiatives that shape the future of our product roadmap.
• Earn a spot on the “High‑Impact Contributors” program, unlocking mentorship, leadership training, and potential transition to a full‑time role.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. You’ll find:

• Weekly all‑hands meetings that keep everyone aligned and inspired.
• Open channels for feedback, ideas, and collaboration across all levels.
• A vibrant community of experts who share insights, best practices, and industry trends.
• Flexible work hours that respect your personal commitments while ensuring high‑quality client service.

Compensation, Perks, and Benefits

• Hourly Rate: $30–$37 per hour, commensurate with experience and performance.
• Performance Bonuses: Quarterly bonuses tied to client satisfaction, renewal rates, and upsell targets.
• Equity Participation: Eligibility for a future equity program once you transition to a full‑time role.
• Health & Wellness: Comprehensive health, dental, and vision plans for full‑time employees; flexible spending accounts for contractors.
• Professional Development: Annual stipend for courses, certifications, and conference attendance.
• Remote Work Support: Reimbursement for home office equipment, high‑speed internet, and ergonomic accessories.
• Paid Time Off: Unlimited vacation policy for full‑time employees; paid holidays for contractors.

How to Apply

If you are a strategic, customer‑obsessed professional ready to make a tangible impact on enterprise security, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Our AI‑powered screening will match your profile with our core requirements, and a human review will ensure no exceptional candidate is overlooked.

Join brighthush Today

Become a pivotal part of a company that is redefining how enterprises secure their digital future. Your expertise will shape the success of our clients, influence product direction, and accelerate your own career trajectory. Apply now and help us build a safer, brighter world—one enterprise at a time.