Remote Position
Conversational AI Chat Bot Developer
🌍 Remote · United States
💼 Full-time
Job Description:
- Develop and enhance conversational chatbot solutions using Cognigy and NICE Proactive AI Agent for client implementation projects
- Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript
- Code and test projects
- Deliver high-quality software on time
- Attend meetings and training as required
- Perform system analysis and project management duties for successful project completion
- Develop customer-facing solution pitches, value propositions, and demo experiences
- Determine objectives and approaches to engagements
- Mitigate and resolve code errors for development and future concepts
- Develop, test, and deliver the NICE Cognigy software platform
- Implement NICE Proactive AI Agent, Omilia, and Cognigy software
- Develop NICE Proactive AI products and features
- Conduct unit testing and code reviews
- Resolve defects during the QA cycle
- Support the production environment
- Assist other developers in a team environment
Requirements:
- 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Model (LLM)-based or Generative AI solutions
- 3 or more years of software development experience, including design, custom development, and testing of real-time systems
- 5+ years of JavaScript experience
- Experience with JavaScript, Python, and Java
- Experience with DialogFlow, Kore.ai, Cognigy, Amazon Lex, or Omilia
- Hands-on experience creating modern chatbots and AI Virtual Agents/Agent Assist
- Contact Center as a Service (CCaaS), NICE CXone, and CXone Studio experience is nice to have
- Team player with ability to mentor team members
- Desire to work in a fast-paced environment
Benefits:
- Annual incentive program
- Medical, dental, and vision benefits
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO)
- Wellness time off