Corporate Trainer & Facilitator - Chattanooga, TN

Corporate Trainer & Facilitator The Corporate Trainer & Facilitator delivers highly interactive, engaging instructor-led training across the organization, both in person and virtually, with an emphasis on leadership and soft-skill development. The primary focus of this role is facilitating our signature programs, including Walden Way orientation, LEAP leadership series, and lunch-and-learns, along with CPR/AED/First Aid, role-based, and software training. The Corporate Trainer & Facilitator coordinates every aspect of these events from planning through completion in the LMS, leads train-the-trainer sessions for field Training Managers, and serves as the primary point of contact for the company-wide CPR certification program. Essential Duties and Responsibilities:

• Facilitate instructor-led training developed in-house or curated from vendors, both in person and virtually, including:
• Walden Way, our interactive orientation program
• LEAP, our leadership development series
• Lunch-and-learns on various topics for leaders and individual contributors
• CPR/AED/First Aid certification and Instructor certification courses
• Role-based training (when instructor-led)
• Software demonstrations and training
• Use a highly interactive facilitation style, applying adult learning principles and techniques such as group discussion, questioning, role-play, activities, and games, to drive participation and knowledge retention
• Draw on personal leadership experience and relevant, concise stories to connect concepts to real workplace situations and help participants apply what they learn
• Create a psychologically safe learning environment that encourages open discussion, self-reflection, and practice, and skillfully manage group dynamics and sensitive conversations
• Adapt delivery to fit the audience, group size, and format, and partner with presenters to keep presentations and handouts current before each session
• Plan and coordinate all aspects of training events from start to finish, including but not limited to:
• Scheduling sessions, students and guest presenters, and reserving training rooms
• Confirming attendance with managers and supervisors and resolving scheduling conflicts
• Communicating with attendees, supervisors, and presenters through emails, agendas, calendar invitations, and reminders
• Advertising and promoting upcoming training opportunities across the organization
• Planning lunches, catering and refreshments, and ordering supplies and gifts within approved budgets
• Preparing attendee materials such as agendas, folders, handouts, name tents, and name tags
• Setting up and testing training rooms, audio-visual equipment, and virtual meeting platforms
• Coordinating schedules for out-of-town attendees, including individual meetings with department heads and travel timing
• Manage training enrollments and record completions in the LMS accurately and on time
• Collect and consolidate participant survey feedback, lead post-event debriefs, and recommend improvements to programs and events
• Lead train-the-trainer sessions on all instructor-led training programs developed in-house for field Training Managers in all divisions, and provide coaching and feedback to support consistent delivery
• Serve as the primary point of contact for the company-wide CPR certification program:
• Train and certify new CPR/AED/First Aid instructors and support them as they begin teaching
• Troubleshoot instructor and program issues
• Coordinate with our CPR Training Center to keep instructor certifications, renewals, monitoring, and guideline updates current
• Maintain CPR training materials, forms, equipment, and supply inventory for instructors across all locations
• Collaborate with L&D team members, department heads, and subject matter experts to prepare for sessions and continuously improve the learner experience
• Maintain awareness of current trends in facilitation, virtual training tools, and CPR/First Aid guidelines
• Ensure branding integrity is upheld
• Exemplifies the desired culture and philosophies of the organization
• Other duties and assignments as required

Competency: To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS).
• Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures. Contributes to profits and revenue; Conserves organizational resources.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience:

• Minimum High School Diploma or GED.
• Five-plus years of experience facilitating instructor-led training to adult learners in both in-person and virtual settings, with a strong focus on leadership development or soft skills.
• Three-plus years of experience leading people in a supervisory or management role.
• Experience coordinating training programs or events and leading train-the-trainer sessions is preferred.
• Experience in the security industry or with a field-based workforce is a plus.

Additional Qualifications:

• Engaging, confident presenter with a proven ability to facilitate in-person and virtual sessions for groups of all sizes, from individual contributors to senior leadership
• Highly interactive facilitation style grounded in adult learning principles that draws insight from participants through questions, discussion, and activities rather than lecture
• Skilled storyteller who draws on real-world leadership experience, keeping stories relevant, concise, and tied to the learning objective
• Solid understanding of the behavioral and psychological principles behind leadership and soft-skill development, such as emotional intelligence, motivation, behavior change, and communication styles
• Ability to read the room, manage group dynamics, and handle sensitive or emotionally charged discussions with professionalism and confidentiality
• Strong event planning and project management skills with exceptional attention to detail
• Proven ability to manage

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