CSR Billing Representative (Remote)
CSR Billing Representative We're looking for a CSR Billing Representative to assist customers with billing, payments, and account concerns. This role involves handling high-volume customer interactions, following up on overdue accounts, assisting with payment arrangements, and maintaining accurate account records. The ideal candidate has strong B2C collections experience and is comfortable working in a fast-paced environment. Responsibilities:
- Receive payments and post amounts paid to customer accounts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Record information about the financial status of customers and status of collection efforts.
- Advise customers of necessary actions and strategies for debt repayment.
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Qualifications:
- 3 years of B2C collections experience in a BPO environment.
- Can handle high volume of calls
- Strong communication, problem solving and analytical skills required
- Ability to work independently and to adapt to a fast changing environment.
- Proficiency in Microsoft Office including Excel, and Word.
- Must have attention to detail with an eye for accuracy.
- Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
- Having telco mobility experience is a plus.
Schedule: Night Shift (US Hours) Setup: Remote / WFH Competitive compensation and benefits package including HMO Day 1 + FREE dependent coverage, allowances, attendance bonus, paid time offs. Company-provided work setup (laptop, monitor, accessories). Training, career growth, and global exposure. A collaborative and supportive team culture.