Customer Account Analyst III

This is a Fully Remote Job About Our Client: The organization operates in the packaging and graphic solutions industry, producing color and display technologies, functional products, and materials for the automotive and healthcare sectors. It addresses challenges in these markets by providing a broad range of products designed to meet diverse customer needs. With a global workforce exceeding 22,000 employees and annual sales above $8.5 billion, the organization serves a wide customer base worldwide. About the Opportunity: The CUSTOMER ACCOUNT ANALYST III role focuses on managing a portfolio of customer accounts to ensure a high-quality customer experience. This position is responsible for accurate order processing, proactive communication, and resolving issues effectively. By liaising with various internal teams, the analyst helps maintain smooth operations and supports business objectives through strong customer relationship management. Responsibilities: Manage and support a portfolio of customer accounts daily. Process customer orders accurately and timely. Monitor orders and shipments to ensure fulfillment deadlines. Communicate proactively with customers about order status and inquiries. Identify and resolve potential issues before they affect customers. Escalate concerns and collaborate with internal teams for resolution. Handle customer interactions via phone, email, and chat. Build and sustain relationships with customers and internal partners. Follow processes to manage exceptions and unique requests. Serve as liaison between customers and internal departments. Requirements: High School Diploma or GED. 2-3 years of experience in B2B customer service, account management, or support. Proven ability to deliver excellent service to internal and external customers. Strong interpersonal and communication skills. Excellent verbal and written communication. Critical thinking and problem-solving abilities. Ability to prioritize and manage multiple tasks accurately. Proficiency in Microsoft Word, Excel, and Outlook. Preferred: Experience with SAP or ERP systems. Preferred: Experience in manufacturing, supply chain, or distribution customer support. Pay Range and Compensation Package: Salary range: $48,000 - $58,000 annually. Benefits & Perks: Paid holidays and Paid Time Off. Medical, dental, and vision insurance. Short and long term disability benefits. 401(k) with company match. Life insurance. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.