Customer Advisor – Sales & Onboarding Specialist (Contract) – Remote‑First Opportunity at brighthush
About brighthush and the Future‑Proof Internet Revolution
At brighthush, we’re not just a fiber‑optic provider; we’re a movement that’s reshaping how people connect, work, and play across the United States and Canada. With a presence in more than a dozen vibrant communities—California, Arizona, North Carolina, Maryland, Idaho, Colorado, Virginia, and Toronto—our mission is simple: deliver blazing‑fast, reliable internet that empowers every household and business to thrive in a digital world.
Our people‑first philosophy is the cornerstone of everything we do. We believe that when employees feel respected, trusted, and empowered, the entire organization benefits. That’s why the majority of our roles are remote‑first, giving you the freedom to work from anywhere you can connect to the internet. Whether you’re a seasoned sales professional or a tech enthusiast eager to help customers succeed, brighthush offers an environment where your voice matters and your growth is a priority.
Why Join brighthush?
- Impactful Work: Every customer interaction you handle directly contributes to closing the digital divide and ensuring that high‑speed internet is accessible to all.
- Remote‑First Flexibility: Work from home, a co‑working space, or anywhere you choose—no commute, no hassle.
- Competitive Compensation: Hourly rates ranging from $41,740 to $49,100 USD (U.S.) or $46,835 to $55,100 CAD (Canada), with potential for extension or permanent transition.
- Comprehensive Benefits: Health, dental, vision, and wellness programs—plus generous paid time off, professional development stipends, and a culture that celebrates diversity and inclusion.
- Career Growth: Structured learning paths, mentorship programs, and the opportunity to move into senior sales, technical support, or product management roles.
- Innovative Culture: A collaborative, high‑energy team that values curiosity, continuous improvement, and a shared commitment to open internet principles.
Role Overview
As a Customer Advisor – Sales & Onboarding Specialist, you will be the first point of contact for prospective and existing customers. Your primary goal is to convert inquiries into successful orders while ensuring a seamless onboarding experience that turns new users into lifelong advocates for brighthush.
Key Responsibilities
- Handle inbound calls, live chats, and email inquiries with professionalism and empathy.
- Make outbound calls to nurture leads, schedule installation appointments, and follow up on pending orders.
- Accurately capture and update customer data in our CRM and order management systems.
- Collaborate with Field Installation, Technical Support, and Enterprise Sales teams to coordinate order fulfillment and resolve any issues.
- Utilize a suite of tools—including Slack, G‑Suite, Amazon Connect, and our proprietary order lifecycle platform—to manage tasks and deliver real‑time updates.
- De‑escalate customer concerns, provide effective solutions, and ensure a high level of satisfaction.
- Track and report on key performance metrics such as conversion rates, average handling time, and customer satisfaction scores.
- Continuously learn about new products, services, and industry trends to better serve customers.
Essential Qualifications
- Minimum of 2 years’ experience in a call center, technical support, or sales support environment.
- Proven track record of meeting or exceeding sales targets in telecommunications, retail, or B2B settings.
- Strong verbal and written communication skills, with the ability to tailor messaging to diverse audiences.
- Excellent interpersonal skills—capable of building rapport quickly and guiding conversations toward mutually beneficial outcomes.
- High level of organization and resourcefulness; able to juggle multiple tasks while maintaining accuracy.
- Proficiency in using multiple software tools simultaneously (e.g., CRM, chat, email, and collaboration platforms).
- Proactive, solution‑focused mindset; thrives in a fast‑paced environment with frequent customer onboarding.
- Willingness to ask questions, learn, and adapt to new technologies and processes.
Preferred Qualifications & Assets
- Experience with fiber‑optic or broadband sales.
- Knowledge of networking concepts such as routing, Wi‑Fi, and streaming technologies.
- Fluency in Spanish (verbal and written) is an asset.
- Prior experience in a remote‑first or distributed team setting.
What You’ll Gain
- Professional Development: Access to industry certifications, sales training modules, and technical workshops.
- Career Pathways: Opportunities to transition into senior sales, technical support leadership, or product management roles.
- Mentorship: Pairing with experienced advisors who share best practices and career guidance.
- Recognition: Monthly awards for top performers, customer satisfaction champions, and innovation contributors.
- Work‑Life Balance: Flexible scheduling, unlimited vacation policy, and a supportive remote work infrastructure.
Compensation & Benefits
Our total rewards package is designed to support your well‑being and professional growth:
- Competitive hourly rates ($41,740–$49,100 USD for U.S. residents; $46,835–$55,100 CAD for Canadian residents).
- Health, dental, and vision insurance plans.
- 401(k) matching (U.S.) and RRSP contribution matching (Canada).
- Paid time off, sick leave, and parental leave.
- Professional development stipend and tuition reimbursement.
- Employee wellness program, including mental health resources and fitness subsidies.
- Annual company retreats and team‑building events.
Our Commitment to Diversity & Inclusion
brighthush is proud to foster an inclusive environment where every individual—regardless of race, religion, gender, sexual orientation, age, disability, or background—can thrive. We actively seek diverse perspectives to drive innovation and better serve our customers. If you require accommodations during the application or interview process, please let us know, and we will provide reasonable support.
Ready to Make a Difference?
If you’re passionate about technology, love helping people, and want to be part of a company that’s changing lives through high‑speed internet, we want to hear from you. Join brighthush as a Customer Advisor – Sales & Onboarding Specialist and help us bring the future of connectivity to communities across North America.