Experienced Supervisor – Sales & Customer Service Call Center Leadership at brighthush

About brighthush

brighthush is a global leader in digital communication solutions, empowering people and businesses to connect, collaborate, and thrive in an increasingly connected world. With a portfolio that spans cloud‑based customer engagement platforms, AI‑driven analytics, and next‑generation connectivity services, we are at the forefront of the technology revolution. Our mission is simple: to make every interaction seamless, meaningful, and memorable. We do this by fostering a culture of curiosity, innovation, and relentless customer focus.

Why Join the brighthush Team?

At brighthush, we believe that a great career is built on purpose, growth, and community. We offer:

• Opportunity to lead high‑impact teams that shape the future of customer experience.
• Access to cutting‑edge technology and continuous learning programs.
• A collaborative environment where ideas are celebrated and diverse perspectives are valued.
• Competitive compensation, comprehensive benefits, and a flexible work model that supports work‑life balance.

Whether you’re a seasoned leader or an ambitious professional looking to accelerate your career, brighthush provides the resources, mentorship, and platform to help you succeed.

What You’ll Be Doing

As a Supervisor in our Sales Call Center, you will be the linchpin that ensures every customer interaction reflects brighthush’s commitment to excellence. Your role will blend people leadership, operational oversight, and strategic execution to deliver outstanding service and drive business results.

Key Responsibilities

• Team Leadership & Development: Inspire, coach, and mentor a team of customer service agents to achieve high performance, engagement, and professional growth.
• Operational Excellence: Monitor call volume, staffing levels, and quality metrics to maintain optimal efficiency and service levels.
• Quality Assurance: Conduct live call monitoring, provide constructive feedback, and implement continuous improvement initiatives.
• Process & Policy Implementation: Ensure adherence to company policies, procedures, and compliance standards while fostering a culture of accountability.
• Customer Advocacy: Resolve escalated customer issues, collaborate with cross‑functional teams, and champion the customer voice within the organization.
• Data‑Driven Decision Making: Analyze performance dashboards, identify trends, and recommend actionable insights to senior leadership.
• Team Collaboration: Facilitate daily huddles, share best practices, and promote a collaborative environment that encourages knowledge sharing.
• Continuous Improvement: Lead initiatives to streamline workflows, reduce call handling time, and enhance overall customer satisfaction.

Essential Qualifications

• Bachelor’s degree or equivalent work experience (minimum 4 years).
• Minimum of 4 years of progressive experience in customer service or call center operations.
• Demonstrated ability to lead, motivate, and develop high‑performing teams.
• Strong analytical skills with proficiency in interpreting metrics and driving data‑based improvements.
• Excellent communication, interpersonal, and conflict‑resolution skills.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Residency within 75 miles of the reporting location to support occasional in‑person meetings and training sessions.

Preferred Qualifications

• Advanced degree (MBA, Master’s) or relevant certifications (e.g., Six Sigma, Customer Experience).
• Experience in a technical product or service environment, such as telecommunications, SaaS, or cloud solutions.
• Prior supervisory experience in a call center or customer service setting.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and workforce management tools.
• Proficiency in data visualization tools (e.g., Tableau, Power BI).

Skills & Competencies

• Leadership & Coaching – Ability to inspire teams, provide constructive feedback, and foster a culture of continuous learning.
• Customer‑Centric Mindset – Deep empathy for customers and a passion for delivering exceptional experiences.
• Strategic Thinking – Translate business objectives into actionable plans and measurable outcomes.
• Problem‑Solving – Quickly diagnose issues, develop solutions, and implement corrective actions.
• Communication – Clear, concise, and persuasive communication across all levels of the organization.
• Adaptability – Thrive in a fast‑paced, evolving environment and manage multiple priorities simultaneously.
• Technology Savvy – Comfortable leveraging technology to streamline processes and enhance productivity.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Supervisor, you will:

• Gain exposure to senior leadership and strategic initiatives.
• Participate in leadership development programs that cover advanced coaching, change management, and data analytics.
• Access a robust learning portal with courses on emerging technologies, customer experience best practices, and industry trends.
• Earn certifications that enhance your professional profile and open doors to higher‑level roles.
• Benefit from a mentorship program that pairs you with seasoned leaders across the organization.

Work Environment & Culture

brighthush champions a culture of inclusivity, collaboration, and innovation. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual huddles and real‑time collaboration tools.
• Quarterly in‑person retreats that foster team bonding and strategic alignment.
• Open‑door policies that encourage transparent communication and idea sharing.
• Recognition programs that celebrate achievements, milestones, and customer success stories.

Compensation & Benefits

We offer a competitive base salary range of $72,500 – $126,000 per year, commensurate with experience and performance. In addition, you will receive:

• Performance‑based incentives, including overtime, shift differential, and holiday pay.
• Comprehensive health, dental, and vision plans.
• Short‑ and long‑term disability coverage.
• Basic and supplemental life insurance.
• Identity theft protection and pet insurance options.
• Group home and auto insurance.
• Matched 401(k) savings plan.
• Paid parental leave, adoption assistance, and tuition reimbursement.
• Up to 8 company‑paid holidays and 6 personal days per year.
• 15 days of vacation for new hires, increasing with tenure.
• Flexible work schedule and remote work options.

How to Apply

If you are ready to lead a dynamic team, drive customer satisfaction, and shape the future of communication technology, we encourage you to apply today. Join brighthush and become part of a community that values innovation, collaboration, and customer success.

To submit your application, click the link below and share your resume, cover letter, and any relevant certifications.