Customer Care Agent – Remote High‑Volume Call Center Specialist for brighthush Residential Services, Customer Experience & Support Champion

Welcome to brighthush – Where Every Door Opens to Opportunity

At brighthush, we’ve built a reputation as the leading residential garage door service provider across North America. Since our founding in 2007, we’ve expanded into more than 40 markets across 20 states, delivering reliable, safe, and courteous service to homeowners every day. Our mission is simple: to make every customer’s experience seamless, trustworthy, and friendly. As we continue to grow, we’re looking for passionate, self‑driven individuals to join our remote Customer Care team and become the voice of brighthush.

Why This Role Matters

Our Customer Care Agents are the front line of brighthush. You’ll be the trusted liaison between our skilled technicians and the families who rely on us for safe, functional garage doors. Every call you handle, every appointment you schedule, and every problem you resolve directly contributes to the safety and satisfaction of our customers. If you thrive in a fast‑paced environment, love solving problems, and enjoy building lasting relationships, this is the perfect opportunity for you.

Key Responsibilities – What You’ll Do Every Day

• High‑Volume Call Management: Answer and route a large volume of inbound calls, ensuring each customer feels heard and valued.
• Needs Assessment: Quickly identify customer needs, whether it’s a service request, a repair question, or a billing inquiry, and provide accurate information.
• Appointment Scheduling: Use our scheduling platform to book service appointments that align with both customer availability and technician routes.
• Issue Resolution & De‑Escalation: Address complaints, troubleshoot issues, and offer appropriate solutions within established timeframes, following up to confirm satisfaction.
• Billing & Invoice Support: Review billing statements, answer invoice questions, and process adjustments when necessary.
• Record Keeping: Maintain detailed, up‑to‑date records of all customer interactions in our CRM system, ensuring data integrity and compliance.
• Policy Adherence: Uphold brighthush’s policies, procedures, and service standards in every interaction.
• Team Collaboration: Work closely with internal departments—dispatch, technicians, finance, and management—to ensure a smooth, coordinated customer experience.
• Continuous Improvement: Provide feedback on common pain points and suggest process enhancements to improve overall service quality.

Essential Qualifications – What You Must Bring

• Minimum age of 18 years and legal eligibility to work in the United States.
• Proven experience in a call‑center or high‑volume customer support environment, preferably with a sales or service focus.
• Exceptional phone etiquette, active listening skills, and the ability to convey information clearly and empathetically.
• Strong computer literacy; familiarity with CRM platforms (experience with ServiceTitan is a major plus).
• Ability to type 40+ words per minute with high accuracy.
• Excellent written and verbal communication skills, including strong reading comprehension and basic math abilities.
• Demonstrated problem‑solving mindset: you see a challenge, you own it, and you resolve it.
• Flexibility to work shifts between 5:00 am and 6:30 pm MST, including occasional weekends, with Sundays off.
• Reliable high‑speed internet (minimum 150 Mbps download / 20 Mbps upload) via Ethernet—no Wi‑Fi.
• Ability to pass a pre‑employment drug screen (excluding THC) and a comprehensive background check.

Preferred Qualifications – What Will Set You Apart

• Previous experience in the home services or garage‑door industry.
• Sales experience with a track record of meeting or exceeding targets.
• Certification or training in customer service excellence (e.g., CCSP, HDI).
• Multilingual abilities to serve diverse customer bases.
• Experience working remotely and self‑managing a home office environment.

Core Skills & Competencies

• Ownership Mentality: You take initiative, follow through, and treat each customer interaction as your own responsibility.
• Empathy & Patience: You understand that every caller may be stressed or frustrated, and you respond with calm, respectful professionalism.
• Time Management: You can juggle multiple tasks—calls, data entry, scheduling—without sacrificing quality.
• Technical Aptitude: Comfort navigating software tools, troubleshooting basic tech issues, and learning new platforms quickly.
• Communication: Clear, concise, and persuasive language both on the phone and in written correspondence.
• Team Orientation: Collaborative spirit that values input from peers, supervisors, and cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe that our people’s growth fuels our success. As a Customer Care Agent, you’ll have access to:

• Structured Training Program: An intensive three‑week onboarding schedule (8:30 am‑5:00 pm AZ time) covering product knowledge, systems, and soft‑skill development.
• Mentorship & Coaching: Regular one‑on‑one sessions with experienced supervisors to refine your skills and set career goals.
• Internal Promotion Pathways: Opportunities to advance into senior support roles, team lead positions, quality assurance, or even sales and operations management.
• Continuous Education: Access to online courses, webinars, and certifications relevant to customer service, sales, and home‑service technology.
• Cross‑Department Exposure: Collaborative projects with dispatch, field technicians, and finance that broaden your understanding of the entire service lifecycle.

Work Environment & Culture at brighthush

We are proud of a culture that blends high performance with genuine care for our people:

• Remote‑First Flexibility: Work from the comfort of your home while staying connected through modern collaboration tools.
• Inclusive Community: brighthush is an equal‑opportunity employer that celebrates diversity of thought, background, and experience.
• Recognition & Rewards: Regular shout‑outs, performance bonuses, and employee appreciation events keep morale high.
• Transparent Communication: Open‑door policies (virtual, of course) ensure you’re always in the loop about company goals and initiatives.
• Health & Well‑Being Focus: Comprehensive medical, dental, and vision plans, plus mental‑health resources, keep you at your best.

Compensation, Perks & Benefits

While exact salary will be discussed during the interview process, successful candidates can expect a competitive hourly rate complemented by a robust benefits package, including:

• Medical, dental, and vision insurance with employer contributions.
• 401(k) retirement plan with company matching.
• Paid Time Off (PTO) that accrues with tenure.
• Weekly payroll—get paid promptly for the work you’ve done.
• Company‑branded swag to show off your brighthush pride.
• Opportunities for internal promotions and career advancement.

How to Apply – Your Next Step with brighthush

Ready to become the friendly, solution‑focused voice of brighthush? Follow these steps:

1. Complete our AI‑guided interview at a time that works for you. This flexible format lets you showcase your experience in your own words and voice.
2. Submit your resume and a brief cover letter highlighting why you’re the perfect fit for a remote, high‑volume customer care role.
3. If selected, you’ll move forward to a live interview with our hiring team, where we’ll dive deeper into your skills and discuss next steps.

We’re excited to learn more about you and how you can contribute to brighthush’s mission of delivering exceptional garage‑door service across the nation.

Join the brighthush Family Today

At brighthush, every interaction matters, and every team member is valued. If you’re a motivated, customer‑centric professional who thrives in a remote setting and wants to grow with a market‑leading company, we want to hear from you. Apply now and open the door to a rewarding career with brighthush.