Oracle Fusion Financials Business Analyst – Customer Support Desk Lead, Process Optimization & System Enhancement

Welcome to brighthush – Where Innovation Meets Impact

At brighthush, we are more than a technology services firm; we are a catalyst for transformation across critical sectors such as national security, healthcare, and public finance. Our mission‑driven teams partner with government agencies and industry leaders to accelerate digital change, ensuring secure, compliant, and future‑ready solutions. As part of our commitment to excellence, we invest heavily in our people, fostering a culture where curiosity, collaboration, and continuous learning thrive.

Why This Role Matters

Our clients rely on the robustness of Oracle Fusion Financials to manage multi‑entity, global financial operations. The Oracle Fusion Financials Business Analyst – Customer Support Desk Lead is the linchpin that guarantees seamless issue resolution, optimal system performance, and strategic enhancements that keep our clients ahead of regulatory and operational demands. If you are passionate about turning complex financial data into actionable insights while delivering world‑class support, this remote opportunity—supporting our Newtown, PA; Herndon, VA; and Boston, MA hubs—is your next career milestone.

Key Responsibilities

• Ticket Management & Resolution: Own the end‑to‑end lifecycle of help‑desk tickets related to Oracle Fusion Financials, from triage and root‑cause analysis to final resolution and documentation.
• Quarterly Release Leadership: Lead the planning, execution, and sign‑off of quarterly regression testing for Oracle’s cloud releases, ensuring no disruption to client finance processes.
• Incident & Escalation Handling: Conduct thorough incident investigations, produce root‑cause reports, and coordinate escalations with technical and functional teams to achieve timely closure.
• Process Improvement Champion: Continuously evaluate support workflows, identify bottlenecks, and propose best‑practice enhancements that elevate service quality and efficiency.
• Post‑Implementation Support: Provide expert troubleshooting for all Fusion Financials modules (GL, AP, AR, FA, CM, etc.) after go‑live, ensuring smooth adoption and user confidence.
• Stakeholder Collaboration: Partner with business owners to gather, analyze, and document financial process requirements, translating them into functional specifications.
• Solution Design & Enhancement: Design, configure, and fine‑tune Fusion Financials modules, aligning system capabilities with evolving business needs.
• Fit‑Gap Analysis & Workshops: Lead or contribute to Fit‑Gap sessions, mapping client requirements to Oracle capabilities and recommending configuration or customization pathways.
• Testing Strategy Development: Craft comprehensive test plans, develop test scripts, and support User Acceptance Testing (UAT) to validate solutions before production rollout.
• Training & Knowledge Transfer: Deliver engaging training sessions and create knowledge‑base articles that empower end‑users and internal support teams.
• Compliance & Performance Assurance: Monitor system performance metrics and ensure all configurations comply with regulatory standards such as SOX, GAAP, and industry‑specific mandates.

Essential Qualifications

• Education: Bachelor’s degree in Finance, Accounting, Information Technology, or a closely related discipline.
• Experience: Minimum of 3 years as a Business Analyst working directly with Oracle Fusion/Cloud Financials, including hands‑on implementation or support of modules such as GL, AP, AR, and FA.
• Financial Acumen: Deep understanding of core finance processes, accounting principles, and financial reporting requirements.
• Requirements Engineering: Proven ability to elicit, document, and translate business requirements into functional specifications and solution designs.
• Reporting Proficiency: Experience with Oracle reporting tools, including OTBI (Oracle Transactional Business Intelligence) and FRS (Financial Reporting Studio).
• Communication Skills: Exceptional written and verbal communication, capable of articulating technical concepts to non‑technical stakeholders.
• Analytical Mindset: Strong problem‑solving abilities, with a data‑driven approach to incident analysis and process optimization.
• Independence & Teamwork: Ability to work autonomously while thriving in a collaborative, fast‑paced team environment.

Preferred (Desired) Qualifications

• Oracle Cloud Financials certifications (e.g., Oracle Global Financials Cloud Certification).
• Experience with integrations (e.g., OCI, REST, SOAP) and data migration strategies within Oracle Cloud applications.
• Track record of contributing to large‑scale Oracle Cloud ERP implementations, preferably with multi‑entity or global rollouts.
• Exposure to additional Oracle Cloud modules such as Procurement, Inventory, Projects, or Risk Management.
• Background in the Public Sector or Financial Services, providing insight into regulatory nuances and stakeholder expectations.

Core Skills & Competencies

• Technical Fluency: Comfortable navigating Oracle Fusion Financials UI, configuration screens, and backend data structures.
• Project Management: Ability to manage timelines, prioritize tickets, and coordinate cross‑functional resources.
• Customer‑Centric Mindset: Commitment to delivering timely, high‑quality support that exceeds client expectations.
• Continuous Learning: Proactive in staying current with Oracle release notes, industry trends, and emerging best practices.
• Documentation Excellence: Skilled at producing clear, concise functional documents, test scripts, and knowledge‑base articles.
• Regulatory Awareness: Understanding of compliance frameworks relevant to finance (e.g., SOX, IFRS, GAAP).

Career Growth & Learning Opportunities at brighthush

At brighthush, your career trajectory is shaped by both your ambition and the breadth of experiences you pursue. As a Business Analyst on our support desk, you will:

• Gain exposure to enterprise‑wide Oracle Cloud implementations across multiple industries.
• Participate in advanced training programs, including Oracle certification pathways, agile methodologies, and leadership development.
• Collaborate with senior architects and solution engineers, opening doors to future roles in solution design, project management, or functional leadership.
• Contribute to thought‑leadership initiatives such as whitepapers, webinars, and client workshops, positioning you as a recognized expert in the Oracle Finance ecosystem.
• Access a mentorship network that pairs you with seasoned professionals who guide your technical and soft‑skill growth.

Work Environment & Culture

brighthush fosters a flexible, inclusive, and high‑performance culture. Our remote‑first policy empowers you to work from anywhere in the United States while staying connected to our Newtown, PA; Herndon, VA; and Boston, MA hubs for occasional on‑site collaboration and team events. Key cultural pillars include:

• Innovation: We encourage experimentation and reward ideas that drive efficiency and client value.
• Collaboration: Cross‑functional teams share knowledge openly, breaking down silos and accelerating problem‑solving.
• Diversity & Inclusion: A workplace where every voice is heard, and diverse perspectives shape our solutions.
• Work‑Life Balance: Flexible schedules, generous paid time off, and a supportive environment that respects personal commitments.
• Community Impact: Opportunities to contribute to public‑sector projects that enhance national security, healthcare delivery, and public finance integrity.

Compensation, Perks & Benefits

We recognize that top talent deserves a competitive and comprehensive rewards package. While exact figures vary based on location, experience, and certifications, the salary range for this role is $87,600 – $130,000 USD. In addition to base pay, you will enjoy:

• Performance‑based bonuses and annual merit increases.
• Robust health, dental, and vision insurance plans with employer contributions.
• Retirement savings options, including a 401(k) match.
• Paid parental leave, sick leave, and vacation time.
• Professional development stipend for certifications, conferences, and continuing education.
• Employee assistance programs, wellness resources, and virtual fitness memberships.
• Technology allowance for home office setup, ensuring you have the tools to succeed remotely.

Commitment to Equality & Compliance

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including veterans and individuals with disabilities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

All candidates will be subject to a background investigation and education verification as part of our standard hiring process. Please note that brighthush does not sponsor employment visas or immigration-related work authorizations for this position.

Ready to Make an Impact?

If you are excited to blend deep financial expertise with cutting‑edge Oracle Cloud technology, and you thrive in a fast‑moving, client‑focused environment, we want to hear from you. Join brighthush and become a pivotal part of a team that delivers mission‑critical solutions to some of the nation’s most important organizations.

and start your journey with a company that invests in your growth, celebrates your achievements, and empowers you to shape the future of finance.