Customer Care Associate I – Frontline Support & Order Management – Remote (Etobicoke, Quebec, Alberta) – brighthush

About brighthush and the Industrial Distribution Landscape

brighthush is a trailblazer in the industrial distribution sector, delivering a vast portfolio of maintenance, repair, and operations (MRO) solutions to businesses across North America. With a commitment to innovation, sustainability, and customer excellence, brighthush empowers its partners to streamline operations, reduce downtime, and achieve peak productivity. As a forward‑thinking organization, we blend cutting‑edge technology with a people‑first culture, ensuring every team member can thrive in a dynamic, collaborative environment.

Why Join brighthush as a Customer Care Associate I?

At brighthush, we believe that exceptional customer service is the cornerstone of lasting relationships. As a Customer Care Associate I, you will be the first point of contact for our valued clients, playing a pivotal role in shaping their experience. This role is perfect for individuals who are passionate about problem‑solving, thrive in fast‑paced settings, and are eager to grow their career within a global distribution powerhouse.

Key Responsibilities

In this role, you will:

• Respond to Customer Inquiries: Handle inbound calls, emails, and live chat messages with professionalism and empathy, ensuring each customer feels heard and valued.
• Process Orders Accurately: Enter and verify order details in our state‑of‑the‑art order management system, ensuring timely and error‑free fulfillment.
• Resolve Issues Promptly: Investigate and resolve product, shipping, or billing discrepancies, escalating complex matters to senior teams when necessary.
• Maintain Product Knowledge: Stay current on our extensive catalog of 20,000+ products across three major categories, enabling you to provide accurate information and upsell opportunities.
• Collaborate Across Departments: Work closely with Sales, Logistics, and Technical Support to ensure seamless customer journeys.
• Document Interactions: Log all customer interactions in our CRM, maintaining high data integrity and compliance with internal standards.
• Contribute to Continuous Improvement: Share insights on common customer pain points and suggest process enhancements to improve service quality.

Essential Qualifications

• High school diploma or GED (preferred).
• 0–2 years of customer service experience, preferably in a B2B or industrial context.
• Strong verbal and written communication skills in English.
• Proficiency with computerized systems, including CRM and order management platforms.
• Ability to multitask, prioritize, and manage time effectively in a remote environment.
• Basic understanding of inventory, shipping, and billing processes.
• Self‑motivated, detail‑oriented, and committed to delivering high‑quality service.

Preferred Qualifications

• Experience with large product catalogs and complex order workflows.
• Familiarity with the industrial distribution industry and MRO terminology.
• Knowledge of multiple languages (French, Spanish, etc.) is a plus.
• Previous remote work experience with strong self‑discipline.
• Certifications in customer service or technical support.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and exceeding expectations.
• Technical Proficiency: Comfortable navigating complex software and databases.
• Analytical Thinking: Ability to diagnose issues quickly and propose effective solutions.
• Communication: Clear, concise, and professional communication across all channels.
• Adaptability: Thrive in a fast‑moving environment with evolving priorities.
• Team Collaboration: Work effectively with cross‑functional teams to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Customer Care Associate I, you will:

• Participate in a comprehensive onboarding program that covers product knowledge, customer service best practices, and our internal systems.
• Access ongoing training modules on advanced product lines, industry trends, and emerging technologies.
• Earn certifications in customer support, technical troubleshooting, and sales enablement.
• Be eligible for internal mobility into roles such as Senior Customer Care Specialist, Account Manager, or Operations Analyst.
• Benefit from mentorship programs that pair you with experienced leaders in the organization.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, innovation, and continuous improvement. Our remote teams in Etobicoke, Quebec, and Alberta enjoy:

• Flexible work hours that accommodate personal commitments while meeting business needs.
• A collaborative virtual workspace powered by modern communication tools.
• Regular virtual town halls and team‑building events to foster connection across locations.
• Recognition programs that celebrate individual and team achievements.
• A commitment to sustainability, with initiatives that reduce our environmental footprint.

Compensation, Perks, and Benefits

While the base salary for this role ranges from CAD 38,001 to CAD 47,507 per year, brighthush offers a comprehensive benefits package designed to support your well‑being and financial security:

• Competitive health, dental, and vision insurance plans.
• Flexible spending accounts for medical and dependent care.
• Retirement savings plan with company matching contributions.
• Paid time off, including vacation, sick leave, and personal days.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Professional development stipend for courses, certifications, and conferences.
• Employee referral bonuses and performance‑based incentives.

How to Apply

Ready to take the next step in your career? Submit your application through our career portal and join a team that values your expertise, supports your growth, and celebrates your successes. We look forward to exploring how your skills and passion can contribute to brighthush’s continued success.