Customer Care Associate – Retail & Hospitality Expertise, Remote, AI‑Powered Insurance Support at brighthush

About brighthush

At brighthush, we’re on a mission to transform the way people protect their most valuable assets—cars, homes, and beyond. By marrying cutting‑edge artificial intelligence with a human‑centric approach, we deliver a seamless, intuitive experience that turns complex insurance, maintenance, and repair processes into a single, frictionless journey. Our goal is simple: give every customer a trusted advisor in their pocket, helping them make smarter decisions and avoid costly surprises.

Why Join brighthush?

• Impactful Work: Every interaction you have helps shape the future of an industry that touches billions of lives.
• Remote Flexibility: Work from anywhere in the U.S. or Ontario, Canada—no commute, no travel.
• Competitive Compensation: Hourly wages of $19.00–$21.00 plus equity options that grow with the company.
• Career Growth: Fast‑track your career with mentorship from leaders who have built brands like brighthush.
• Culture of Ownership: Join a team that treats every challenge as an opportunity to learn, innovate, and own the outcome.
• Comprehensive Benefits: Health, dental, vision, 401(k) match, paid vacation, parental leave, and wellness programs.

Key Responsibilities

As a Customer Care Associate on our Customer Operations team, you’ll be the frontline of brighthush’s commitment to exceptional service. Your day‑to‑day tasks will include:

• Providing proactive, personalized support to policyholders via phone, chat, and email.
• Identifying and communicating coverage gaps, discounts, and renewal opportunities before customers even realize they need them.
• Navigating a diverse panel of insurance partners to recommend the best fit for each customer’s unique situation.
• Resolving complex inquiries—vehicle, driver, lienholder, or policy document requests—efficiently and accurately.
• Collecting and relaying real‑time feedback to product and engineering teams, ensuring that customer insights drive continuous improvement.
• Collaborating with cross‑functional teams (Product, Engineering, Sales, and Marketing) to refine processes and elevate the overall customer experience.

Essential Qualifications

• Prior experience in customer service, sales, or hospitality is a plus, but not required.
• Strong interpersonal skills with a genuine, friendly, and positive demeanor.
• Demonstrated ability to work effectively in a team‑oriented, fast‑paced environment.
• Excellent problem‑solving skills and a knack for turning challenges into opportunities.
• Clear, concise communication—both written and verbal—across multiple channels.
• Proficiency with CRM systems, knowledge bases, and basic data entry.

Preferred Qualifications

• Experience with insurance products or financial services.
• Familiarity with AI‑driven platforms or SaaS products.
• Multilingual capabilities to serve a diverse customer base.
• Prior remote work experience with a proven track record of self‑management.

Skills & Competencies

• Customer‑Centric Mindset: Always put the customer’s needs first and anticipate their next question.
• Analytical Thinking: Quickly assess policy details and recommend optimal solutions.
• Adaptability: Thrive in a rapidly evolving product landscape and adjust to new features on the fly.
• Time Management: Balance multiple inquiries while maintaining high quality and speed.
• Collaboration: Work seamlessly with teammates across departments to solve problems and share insights.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a continuous journey. As a Customer Care Associate, you’ll have access to:

• Structured onboarding that covers product knowledge, industry fundamentals, and soft‑skill development.
• Monthly “Lunch & Learn” sessions featuring leaders from brighthush.
• Mentorship programs pairing you with senior team members who can guide your career path.
• Clear promotion tracks—Customer Care Lead, Operations Manager, and beyond—based on performance and skill mastery.
• Educational stipends for certifications in customer experience, data analytics, or insurance licensing.

Work Environment & Culture

Our culture is built on the principles of ownership, kindness, and relentless curiosity. We celebrate:

• Transparent communication—every team member has a voice.
• Inclusive collaboration—diverse perspectives drive better solutions.
• Continuous improvement—feedback loops are short, and ideas are implemented quickly.
• Work‑life balance—flexible schedules and remote work keep you energized and focused.

Compensation & Benefits

We offer a competitive hourly rate of $19.00–$21.00, supplemented by equity options that align your success with the company’s growth. In addition:

• Health, dental, and vision insurance for you and your family.
• 401(k) plan with employer matching.
• Paid vacation, sick leave, and parental leave.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Regular team events—virtual happy hours, game nights, and quarterly retreats.

Eligibility & Application Process

We are currently hiring full‑time, hourly employees who reside in the following U.S. states: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, and Ontario, Canada. If you live in one of these locations and are passionate about transforming the insurance experience, we encourage you to apply.

Due to the high volume of applications, only shortlisted candidates will be contacted. We are an Equal Employment Opportunity employer and welcome applicants from all backgrounds. If you require accommodations during the application process, please email [email protected].

Ready to Make a Difference?

If you’re excited to bring warmth, speed, and genuine care to customers who deserve better than the status quo, brighthush wants to hear from you. Join us in building the first AI‑powered advisor that turns the complex world of car, home, and asset protection into a simple, delightful experience.

Apply today and help us create a future where every customer feels truly understood and supported.