Customer Care Associate – Retail & Hospitality Expertise Wanted for Innovative Remote Insurance Tech at brighthush
About brighthush
brighthush is redefining how people protect and care for their most valuable assets—cars, homes, and more. In a world where owning a vehicle or a house feels like navigating a maze of insurance policies, repair shops, and financing options, brighthush offers a single, AI‑powered platform that simplifies every step of the journey. From finding the right coverage to scheduling maintenance and even selling a vehicle, our app acts as a trusted companion that keeps customers ahead of costly surprises.
Founded in 2019, brighthush quickly became one of the top three car‑insurance brokers in the United States. Since then, we have expanded our services to include driving insights, vehicle diagnostics, a repair marketplace, and now, comprehensive home and motorcycle coverage. With over 5 million customers, $240 million+ in funding, and a profitable 2024, brighthush is poised for the next wave of growth.
Our team is built from leaders who have worked at some of the most innovative companies in tech and consulting—brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush. We value a culture that blends competitive drive with genuine kindness, ownership mindset, and a relentless pursuit of learning. That culture is why brighthush consistently ranks among the best startup employers and why our employees stay and thrive.
Why Join brighthush?
- Impactful Work: Shape the customer experience in a rapidly evolving product that touches millions of lives.
- Competitive Compensation: Hourly wage of $19.00–$21.00 plus equity options.
- Flexibility: Choose between a 5‑day, 8‑hour week or a 4‑day, 10‑hour week.
- Remote First: Work from anywhere with all necessary equipment provided.
- Career Growth: Pathways into product, engineering, and leadership roles within the largest industry on the planet.
- Benefits: Health, dental, vision, paid vacation, parental leave, 401(k) match, wellness programs, and more.
- Culture: A community that values people, collaboration, and continuous learning.
Key Responsibilities
As a Customer Care Associate on the Customer Operations team, you will be the frontline ambassador of brighthush’s mission. Your day-to-day will involve:
- Customer Advocacy: Go beyond answering questions—anticipate needs, identify coverage gaps, and highlight savings opportunities.
- Inbound Support: Handle calls, chats, and emails from policyholders needing changes, claims, or general assistance.
- Product Mastery: Deeply understand our multi‑insurance panel and the evolving features of the brighthush app to guide customers confidently.
- Problem Solving: Resolve inquiries efficiently, escalating only when necessary, and ensuring a seamless experience.
- Service Processing: Manage requests related to vehicles, drivers, lienholders, and policy documents.
- Feedback Loop: Capture customer insights and relay them to product and engineering teams to drive continuous improvement.
Essential Qualifications
- Prior experience in customer service, sales, or hospitality is a plus but not required.
- Friendly, positive attitude with Apply for this job