Senior Customer Success Partner – Retail, Hospitality & Entertainment Vertical – US Remote – Drive Revenue Growth & Client Success
About brighthush
brighthush is a global leader in mission‑critical background screening solutions, serving some of the most recognized Fortune 100 and Global 500 brands. With a culture built on empathy, integrity, and continuous learning, we empower our team members to be authentic, collaborative, and customer‑centric. Our remote‑first approach means you can work from anywhere in the United States while staying connected to a vibrant, high‑performing community.
Why Join brighthush?
- Impact at Scale: Your work will directly influence the safety and compliance of major retail, hospitality, and entertainment organizations worldwide.
- Innovation & Transformation: brighthush is undergoing a technology transformation, adopting AI, cloud, and data‑analytics to deliver next‑generation screening experiences.
- Career Growth: We invest in your professional development through mentorship, training, and cross‑functional projects that broaden your skill set.
- Inclusive Culture: Diversity, equity, and inclusion are core to our values. Every voice is heard, respected, and celebrated.
- Competitive Compensation: A base salary range of $75,000–$95,000, plus performance bonuses, 401(k) with match, and an Employee Stock Purchase Plan.
Role Overview
As a Senior Customer Success Partner, you will be the strategic advocate for a select portfolio of high‑value accounts within the Retail, Hospitality & Entertainment vertical. Your mission is to deepen relationships, drive revenue growth, and ensure the seamless delivery of brighthush’s screening solutions across the enterprise.
Key Responsibilities
Program Management
- Develop and maintain comprehensive account plans that capture customer objectives, industry trends, risk profiles, and revenue opportunities.
- Track monthly and annual revenue targets, identify gaps, and implement corrective actions to exceed goals.
- Identify cross‑sell and upsell opportunities for brighthush’s suite of products, including background checks, occupational health, and compliance services.
- Collaborate with internal teams—operations, technology, finance, and legal—to align resources and ensure service level agreements (SLAs) are met.
- Prepare and deliver quarterly business reviews (QBRs) that Apply for this job