Customer Care Representative – Insurance Claims & Billing Specialist – Remote, Entry‑Level, Career Growth Opportunities at brighthush

About brighthush

brighthush is a forward‑thinking insurance provider that believes protection should be simple, transparent, and tailored to each individual’s life. With a legacy of trust and a passion for innovation, we empower our customers to navigate the complexities of home, auto, and life insurance with confidence. Our mission is to go beyond coverage—delivering experiences that matter, fostering community, and creating a workplace where every team member can thrive.

Why Join brighthush?

At brighthush, we’re not just offering a job; we’re offering a career path. From day one, you’ll receive comprehensive training, mentorship, and a clear roadmap for advancement. Whether you aspire to become a senior claims specialist, a team lead, or a cross‑functional project manager, the opportunities are limitless. Our culture is built on collaboration, continuous learning, and a genuine commitment to work‑life balance.

Key Highlights

• Fully remote, 100% work‑from‑home setup
• Competitive hourly rate of $25.00
• Structured 12‑week training program with ongoing support
• Pathways into Claims, Operations, and beyond
• Robust benefits package effective day one
• Dedicated workspace and high‑speed internet requirements

Role Overview

As a Customer Care Representative at brighthush, you will be the first line of support for policyholders across our home, auto, and billing portfolios. Your primary mission is to deliver exceptional service, resolve inquiries efficiently, and promote our digital self‑service tools. You’ll work closely with the Claims and Operations teams, gaining exposure to the full lifecycle of policy management and claim handling.

Core Responsibilities

• Handle inbound calls and digital inquiries from policyholders, addressing questions about coverage, policy changes, and billing.
• Initiate and process claims following best practices, ensuring accurate documentation and timely updates.
• Explain the claims process to customers, coordinate damage appraisals, and arrange rental vehicles when necessary.
• Promote and educate customers on brighthush’s digital self‑service capabilities, driving adoption and reducing call volume.
• Maintain meticulous records across multiple computer applications, ensuring data integrity and compliance.
• Collaborate with cross‑functional teams to resolve complex issues and improve service workflows.
• Adhere to training schedules, performance metrics, and quality standards set by the Customer Experience team.
• Create a dedicated, distraction‑free workspace that meets our high‑speed internet and hardware requirements.

Essential Qualifications

• High School Diploma or equivalent (Bachelor’s degree preferred).
• Prior experience in customer service, insurance, retail, or hospitality environments.
• Strong verbal and written communication skills with a demonstrated ability to empathize and build rapport.
• Proficiency in Windows‑based computer systems and multiple application platforms.
• Excellent multitasking abilities in a fast‑paced, complex environment.
• High attention to detail and a commitment to accuracy.
• Problem‑solving and critical‑thinking skills.
• Ability to work collaboratively within a team and across departments.
• Bilingual proficiency (Spanish/English) is a plus but not required.

Preferred Qualifications

• Experience with claims processing or billing systems.
• Familiarity with digital self‑service tools and customer portals.
• Knowledge of insurance regulations and compliance standards.
• Previous remote work experience and self‑management skills.

Skills & Competencies

• Customer‑centric mindset with a passion for problem resolution.
• Strong analytical skills to interpret policy details and billing information.
• Adaptability to evolving processes, technology, and customer expectations.
• Time‑management and organizational skills to handle high call volumes.
• Resilience and emotional intelligence to manage challenging interactions.
• Tech‑savvy: comfortable navigating multiple software platforms and troubleshooting basic issues.

Career Growth & Learning Opportunities

brighthush is committed to your professional development. As a Customer Care Representative, you’ll have access to:

• Structured mentorship programs with senior leaders.
• Cross‑training in Claims, Underwriting, and Operations.
• Leadership development workshops and certifications.
• Annual tuition reimbursement for relevant courses and certifications.
• Internal job boards and career path mapping tools.

Work Environment & Culture

Our remote-first culture means you can work from anywhere while staying connected to a vibrant, collaborative community. We foster:

• Regular virtual team huddles and social events.
• Open communication channels with leadership.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Employee recognition programs that celebrate milestones and achievements.
• Wellness initiatives, including virtual fitness classes and mental health resources.

Compensation & Benefits

In addition to a competitive hourly rate of $25.00, you’ll enjoy a comprehensive benefits package that includes:

• Medical, Dental, Vision, Life, and Disability insurance effective day one.
• 25 days of paid time off in your first full year.
• Paid volunteer days to support community initiatives.
• Employee recognition and wellness programs.
• Flexible work schedule with required Saturday shifts and Wednesday comp days.
• Potential for performance‑based bonuses and long‑term incentives.

Technical & Workspace Requirements

To ensure a seamless remote experience, you must:

• Have a dedicated workspace free from distractions.
• Maintain high‑speed broadband internet (minimum 10 Mbps upload, 100 Mbps download).
• Use an ISP‑supplied modem/router hardwired to the brighthush‑issued computer via Ethernet.
• Pass a speed test (e.g., speedtest.net) to confirm connectivity.

How to Apply

Ready to join a team that values innovation, customer focus, and personal growth? Click the link below to submit your application and start your journey with brighthush.

Apply to this role now

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, or age.