Compassionate Healthcare Customer Service Representative – Remote, Patient Engagement & Care Coordination Specialist
About brighthush
brighthush is a forward‑thinking healthcare partner dedicated to transforming the way people connect with their health plans. With a focus on empathy, technology, and community, we empower patients to take control of their health journeys from the comfort of their own homes. Our remote, customer‑centric model means you can join a dynamic team that values flexibility, continuous learning, and a culture of genuine care.
Why This Role is a Game‑Changer
As a Healthcare Customer Service Representative at brighthush, you’ll be the first point of contact for thousands of members seeking guidance on benefits, appointments, and wellness resources. Your voice will help shape their health outcomes, turning routine conversations into meaningful connections that inspire proactive care. If you thrive on helping others, enjoy fast‑paced environments, and love the idea of working from home, this role is designed for you.
Key Highlights
- Competitive hourly rate of $15.00 per hour
- Comprehensive benefits: health, dental, vision, 401(k) with company match, paid time off, paid holidays, FSAs, and wellness programs
- Fully remote position – work from anywhere with a reliable internet connection
- Start date: November 5, 2026
- Open to candidates in all states except AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, and Puerto Rico
- Opportunity to grow into senior engagement, training, or operations roles
What You’ll Do Every Day
Your day will be a blend of outreach, education, and problem‑solving. You’ll engage members via outbound calls, guide them through benefit options, and help schedule care assessments. Below is a detailed breakdown of your core responsibilities:
- Engage & Educate: Initiate outbound conversations with patients, members, and customers to discuss healthcare needs, benefits, and in‑home or virtual evaluations.
- Sales‑Minded Approach: Build rapport with a friendly, welcoming tone while presenting the value of our healthcare programs. Address hesitations proactively to build trust and drive engagement.
- Turn Opportunities into Wins: Convert every interaction into a successful outcome by clearly explaining program benefits, managing resistance, and highlighting value.
- Make an Impact: Help members set realistic health goals and guide them toward achieving them through education and encouragement.
- Problem‑Solver: Identify, research, and resolve potential issues while delivering exceptional customer service. Use empathy and senior sensitivity to address concerns.
- Promote Healthcare Benefits: Ensure conversations are value‑driven and solution‑oriented, reinforcing the benefits of taking action.
- Service Plus Mindset: Resolve concerns effectively, anticipate future needs, and deliver proactive support to enhance the member experience.
- Goal‑Oriented: Meet productivity targets while demonstrating a strong work ethic, motivation, and commitment to success.
- Adapt & Adjust: Reschedule appointments and adjust schedules to meet member needs and expectations.
Essential Qualifications
- High School Diploma or GED (required and verified during background check)
- Strong computer skills: data entry, screen navigation, and solid keyboarding speed
- Proficiency with Microsoft Outlook and Word
- Excellent customer service skills with a friendly, compassionate tone
- Ability to adhere to schedules and daily tasks
- Excellent oral and written communication skills
- Genuine empathy and care for others
- Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date.
Preferred Qualifications (Nice to Have)
- Previous experience in a healthcare or call‑center environment
- Knowledge of health insurance terminology and benefits structures
- Experience with CRM systems or call‑center software
- Multilingual abilities (Spanish, French, etc.)
- Strong analytical skills and ability to interpret data for continuous improvement
Skills & Competencies for Success
- Active listening and effective communication
- Problem‑solving and critical thinking
- Time management and organizational skills
- Adaptability in a fast‑changing environment
- Team collaboration and knowledge sharing
- Customer‑centric mindset with a focus on outcomes
Career Growth & Learning Opportunities
At brighthush, we believe in investing in our people. As you grow in this role, you’ll have access to:
- Leadership development programs and mentorship opportunities
- Cross‑functional training in sales, operations, and product management
- Annual performance reviews with clear career pathways
- Access to industry conferences, webinars, and certifications
- Internal job boards and relocation assistance for senior roles
Work Environment & Company Culture
Our culture is built on:
- Flexibility: Work from anywhere with a reliable internet connection and a dedicated workspace.
- Inclusivity: We celebrate diversity and foster an environment where every voice is heard.
- Collaboration: Regular virtual team huddles, knowledge‑sharing sessions, and open communication channels.
- Wellness: Employee wellness programs, mental health resources, and a focus on work‑life balance.
- Recognition: Monthly shout‑outs, spot bonuses, and a culture that celebrates small wins.
Compensation, Perks, and Benefits
In addition to a competitive hourly wage, you’ll enjoy:
- Health, dental, and vision insurance plans with employer contributions
- 401(k) plan with company match to help you plan for the future
- Paid time off (PTO) and paid holidays to recharge
- Flexible spending accounts (FSAs) for medical and dependent care expenses
- Employee wellness programs, including gym reimbursements and mindfulness sessions
- Professional development stipend and tuition reimbursement for relevant courses
- Technology stipend for home office setup and equipment upgrades
Application Process
Ready to bring empathy, energy, and genuine care to every call? Follow these steps to apply:
- Complete the online application through our official career portal.
- Submit any required assessments independently – unauthorized completion will result in disqualification.
- Participate in a virtual interview with our hiring team.
- Receive a formal offer and onboarding instructions.
We do not accept resumes from external staffing agencies or recruiters. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Protect Yourself from Recruitment Scams
brighthush is committed to the safety and trust of all potential candidates. Please be mindful of potential scams offering false employment opportunities. Official communications will come from our domain: @brighthush.com. If you receive suspicious emails or job ads, report them to our recruiting team at [email protected] with as much detail as possible.
Apply Today
Join brighthush and make every conversation count. Click the link below to start your journey with us:
``` Apply for this job