Customer Care Representative – Phone Based

This is a Fully Remote Job About Our Client: Genesis Call Center operates in the customer service industry, specializing in recruiting, training, and managing U.S.-based Customer Service Representatives. The organization supports national brands across various sectors such as roadside assistance, healthcare logistics, and retail by providing customer service through secure cloud-based systems that enable remote work, contributing to an environmentally conscious support model. About the Opportunity: The CUSTOMER CARE REPRESENTATIVE – PHONE BASED handles inbound communications for major brands by assisting customers with inquiries, service requests, account management, and product support. This role ensures high-quality customer care aligned with brand standards and contributes to maintaining customer satisfaction. It offers schedule flexibility after certification and provides a stable, structured environment with opportunities for growth. Responsibilities: Manage inbound customer interactions for various brands Address customer questions, service requests, and account needs Provide product support using guided systems and resources Maintain professionalism, accuracy, and adherence to brand guidelines Follow detailed processes and meet performance expectations Requirements: High school diploma or GED At least 18 years old Authorized to work in the United States U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) Strong communication and active listening skills Ability to navigate computer applications and web-based tools Ability to work independently and adhere to schedules Preferred: prior call center or customer service experience Preferred: bilingual in Spanish and English Preferred: familiarity with phone or computer-based support environments Pay Range and Compensation Package: USD 11 - USD 14 hourly Benefits & Perks: Paid training after client certification Paid time off Optional supplemental insurance (Aflac) Household telehealth access via MDLive Performance-based incentives Career advancement opportunities into support, quality assurance, and leadership roles Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.