Customer Education Specialist – 12‑Month Fixed‑Term Contract, Remote UK – Empowering Schools with Innovative MIS Solutions at brighthush

About brighthush

brighthush is a trailblazer in the education technology sector, dedicated to transforming the way schools operate through cutting‑edge Management Information Systems (MIS). With a mission to streamline administrative processes, enhance data visibility, and foster collaborative learning environments, brighthush partners with schools across the United Kingdom to deliver intuitive, scalable, and secure solutions that empower educators, administrators, and students alike. Our culture is built on innovation, inclusivity, and a relentless focus on customer success, making us a preferred partner for institutions seeking to modernize their operations and unlock new possibilities.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that values creativity, continuous learning, and the impact of technology on education. We offer a dynamic, remote work environment that encourages flexibility, collaboration, and personal growth. As a Customer Education Specialist, you’ll play a pivotal role in shaping how our clients adopt and master our MIS platform, directly influencing the success of schools and the learning journeys of thousands of students.

Key Responsibilities

• Deliver Engaging Training Sessions: Design, develop, and deliver high‑impact training programs—both live and on‑demand—tailored to the unique needs of school administrators, teachers, and support staff.
• Provide Expert Consultancy: Serve as the go‑to subject matter expert for clients, offering strategic guidance on best practices, workflow optimization, and feature utilization to maximize the value of our MIS platform.
• Troubleshoot and Resolve Issues: Actively diagnose and resolve technical and functional challenges, collaborating with the support and product teams to ensure swift, effective solutions.
• Develop Educational Content: Create comprehensive learning materials—including user guides, video tutorials, FAQs, and knowledge base articles—to support self‑service learning and reduce support ticket volume.
• Measure Training Effectiveness: Collect and analyze feedback, usage data, and performance metrics to continuously refine training programs and demonstrate ROI to stakeholders.
• Champion Customer Success: Build strong relationships with clients, understanding their goals, challenges, and success metrics to tailor education strategies that drive adoption and satisfaction.

Essential Qualifications

• Driving Licence: Required for occasional on‑site visits or client engagements.
• Education Sector Experience: Minimum of 2 years working in K‑12 or higher education environments, with a deep understanding of school operations, curriculum delivery, and administrative workflows.
• Technical Proficiency: Demonstrated ability to articulate complex technology concepts in clear, accessible language; experience with MIS platforms (e.g., brighthush, PowerSchool, Infinite Campus) is highly desirable.
• Presentation & Communication Skills: Proven track record of delivering engaging, audience‑centric presentations—both in person and virtually—across diverse stakeholder groups.
• Customer‑Centric Mindset: Strong empathy, problem‑solving skills, and a passion for helping clients succeed.
• English Proficiency: Excellent written and verbal communication in English.

Preferred Qualifications

• Experience with the brighthush platform or similar MIS solutions.
• Background in instructional design or adult learning theory.
• Familiarity with learning management systems (LMS) and e‑learning authoring tools.
• Previous role in customer success, technical support, or training within an EdTech company.
• Project management experience, including the ability to coordinate cross‑functional initiatives.

Core Skills & Competencies

• Technical Fluency: Comfortable navigating complex software, troubleshooting issues, and translating technical jargon into user‑friendly language.
• Instructional Design: Ability to design learner‑centered programs that align with adult learning principles and achieve measurable outcomes.
• Communication: Exceptional verbal and written communication skills, with the ability to tailor messaging for varied audiences.
• Analytical Thinking: Strong data‑driven mindset to assess training effectiveness and inform continuous improvement.
• Collaboration: Proven ability to work effectively with cross‑functional teams—product, support, sales, and marketing—to deliver cohesive customer experiences.
• Adaptability: Comfortable working in a fast‑paced, evolving environment and managing multiple priorities simultaneously.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Customer Education Specialist, you’ll have access to a wealth of learning resources, including:

• Internal training programs on the latest features, product roadmaps, and industry trends.
• Mentorship from senior customer success leaders and product experts.
• Opportunities to contribute to product development through user feedback loops.
• Cross‑departmental projects that broaden your skill set and visibility within the organization.
• Annual learning stipend to attend conferences, workshops, or pursue certifications relevant to EdTech and customer success.

Your success at brighthush can open doors to advanced roles such as Senior Customer Success Manager, Product Evangelist, or Learning & Development Lead, allowing you to shape the future of education technology on a larger scale.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, transparency, and continuous improvement. Our remote‑first model empowers you to work from anywhere in the United Kingdom while staying connected through weekly virtual stand‑ups, monthly town‑halls, and informal virtual coffee breaks. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive community that values your contributions and invests in your growth.

Compensation & Benefits

Salary: Competitive annual remuneration of £32,000, commensurate with experience and performance. Benefits: While the role is a fixed‑term contract, we offer a comprehensive benefits package that includes:

• Flexible working hours and a fully remote setup.
• Generous paid time off (PTO) policy, with additional holidays for senior staff.
• Health and wellness stipend to support your physical and mental well‑being.
• Professional development budget for courses, certifications, and conferences.
• Access to our internal knowledge base and learning resources.
• Employee recognition program and quarterly awards.

While the contract is for 12 months, outstanding performers may be considered for extension or transition into a permanent role, depending on business needs and mutual fit.

How to Apply

If you’re passionate about empowering educators, have a knack for translating technology into actionable learning, and thrive in a collaborative, remote environment, we’d love to hear from you. Submit your application through the link below, and let’s explore how you can make a lasting impact at brighthush.