Customer Education Specialist – Global Training & Engagement Lead

About brighthush

brighthush is a trailblazing provider of collections software and consulting services that empower the world’s largest law firms. With a presence in North America, Europe, Africa, Asia, and Australia, we serve more than 300 distinguished legal practices, helping them streamline collections, enhance compliance, and drive revenue growth. Our solutions are built on cutting‑edge technology, deep industry expertise, and a relentless focus on customer success.

At brighthush, we believe that learning is the cornerstone of transformation. Whether you’re a seasoned collections professional or a new entrant to the legal tech landscape, our training programs are designed to unlock potential, foster collaboration, and accelerate adoption of our platform. As a fully remote organization, we champion flexibility, work‑life balance, and a culture that thrives on innovation and continuous improvement.

Position Overview

As a Customer Education Specialist – Global Training & Engagement Lead, you will be the catalyst that connects our customers to the full power of the brighthush platform. You will design, deliver, and refine training experiences that span virtual classrooms, on‑site workshops, and high‑impact webinars. Your role will be pivotal in ensuring that every law firm partner, from boutique practices to multinational firms, can confidently navigate and maximize our solutions.

Key Responsibilities

• Global Remote Training Delivery: Conduct engaging, interactive online courses for clients across all regions, leveraging web‑based conferencing tools such as Zoom, Webex, and Microsoft Teams.
• On‑Site Consulting & Workshops: Travel to U.S. and Canadian offices (and occasionally international locations) to deliver hands‑on training, gather feedback, and collaborate with client teams on best‑practice implementation.
• Event Participation: Represent brighthush at trade shows, user groups, and industry networking events, showcasing our platform’s capabilities and gathering market insights.
• Custom Training Solutions: Partner with Product, Customer Success, and Support teams to develop tailored training modules that address specific client pain points and operational goals.
• Content Development: Create, update, and maintain high‑quality training materials—including slide decks, handouts, e‑learning modules, and knowledge base articles—to ensure consistency and relevance.
• Continuous Improvement: Analyze trainee feedback, assessment results, and usage data to refine curricula, improve instructional design, and identify opportunities for product enhancements.
• Internal Knowledge Sharing: Serve as a subject‑matter expert for brighthush employees, providing training on new features, updates, and best‑practice usage.
• Travel & Flexibility: While the role begins primarily remote, you will be expected to travel up to 80% of the time during peak periods, demonstrating adaptability and a global mindset.

Essential Qualifications

• Bachelor’s degree in Education, Business, Communications, or a related field, or equivalent professional experience.
• Proven experience delivering training to diverse audiences, preferably in a B2B or SaaS environment.
• Exceptional verbal and written communication skills, with the ability to translate complex technical concepts into clear, actionable guidance.
• Strong presentation skills—confident, engaging, and adaptable to various learning styles.
• Self‑management and accountability in a remote work setting; ability to prioritize tasks, meet deadlines, and maintain high productivity.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and familiarity with learning management systems.
• Customer‑centric mindset, with a passion for solving problems and delivering measurable value.

Preferred (Strongly Preferred) Qualifications

• Experience with web‑based conferencing platforms (Zoom, Webex, Teams) and virtual classroom facilitation.
• Background in educational content creation—designing e‑learning courses, instructional videos, or interactive simulations.
• Knowledge of the collections or legal technology industry, including familiarity with regulatory frameworks and compliance requirements.
• Experience in curriculum design, learning analytics, or instructional design methodologies (e.g., ADDIE, SAM).
• Certification in training or facilitation (e.g., ATD Certified Professional in Learning and Performance).

Skills & Competencies

• Instructional Design: Ability to structure learning experiences that align with business objectives and learner needs.
• Technical Proficiency: Comfortable navigating software platforms, troubleshooting issues, and demonstrating features in real time.
• Analytical Thinking: Use data to assess training effectiveness, identify gaps, and recommend improvements.
• Collaboration: Work cross‑functionally with Product, Customer Success, Support, and Marketing to ensure cohesive messaging.
• Adaptability: Thrive in a fast‑moving environment, pivoting quickly to accommodate changing priorities or client demands.
• Global Perspective: Sensitivity to cultural nuances and ability to tailor training for international audiences.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem:

• Access to internal training programs covering product knowledge, sales techniques, and leadership development.
• Opportunities to attend industry conferences, webinars, and workshops—both virtual and in‑person—to stay ahead of market trends.
• Mentorship from senior leaders in Customer Success, Product, and Engineering, fostering cross‑functional insight.
• Clear career pathways—from Senior Training Specialist to Training Manager, and ultimately to Director of Learning & Development.
• Support for external certifications and continuing education, with reimbursement for relevant courses and conferences.

Work Environment & Culture

brighthush is a fully remote organization that values flexibility, autonomy, and collaboration. Our culture is built on:

• Inclusivity: A diverse workforce that brings varied perspectives and experiences.
• Transparency: Open communication channels, regular town halls, and a flat hierarchy that encourages idea sharing.
• Well‑being: Comprehensive wellness programs, mental health resources, and flexible scheduling to support work‑life harmony.
• Innovation: A culture that rewards experimentation, continuous improvement, and data‑driven decision making.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for remote training specialists.
• Performance‑based bonuses tied to training outcomes and customer satisfaction metrics.
• Health, dental, and vision insurance plans.
• 401(k) matching (or equivalent retirement plan).
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and reimbursement for certifications.
• Flexible work hours and a fully remote work setup.

Why Join brighthush?

As a Customer Education Specialist at brighthush, you will:

• Shape the learning journey for some of the most influential law firms worldwide.
• Collaborate with a passionate, high‑performing team that values your voice and expertise.
• Drive tangible impact by increasing product adoption, reducing support tickets, and elevating customer satisfaction.
• Grow your skill set in instructional design, product strategy, and customer success—all while enjoying the freedom of a remote work environment.

Ready to Make a Difference?

If you are a dynamic, customer‑focused educator with a passion for technology and a desire to empower legal professionals, we invite you to apply. Join brighthush and help shape the future of collections software for law firms around the globe.