Customer Engagement Representative – Remote Part‑Time – 11 AM – 3 PM, Monday – Friday – Join the Award‑Winning Team at brighthush

About brighthush

brighthush is a trailblazer in the transportation and logistics sector, delivering innovative financial solutions, cutting‑edge technology, and world‑class customer service since 1986. Our portfolio spans factoring, export financing, third‑party logistics, fuel card programs, and advanced trucking technology. We are headquartered in Overland Park, Kansas, a vibrant community that offers a high quality of life, excellent schools, and a thriving business ecosystem. At brighthush, we believe that our people are our greatest asset, and we invest heavily in their growth, well‑being, and success.

Our mission is simple: create lasting value for our customers, partners, and employees. We do this through unwavering ethics, relentless focus on customer needs, and a deep understanding of the evolving marketplace. brighthush has earned recognition as one of America’s “Most Loved Workplaces” in 2025, a testament to our culture of empowerment, recognition, and continuous improvement.

Why You’ll Love Working at brighthush

• Culture of Ownership – From day one, you’ll be encouraged to think and act like an owner, taking initiative and driving results.
• Growth & Development – We provide ongoing training, mentorship, and a clear career path that rewards performance and ambition.
• Work‑Life Balance – Competitive paid time off, flexible scheduling, and the ability to volunteer during paid time off.
• Comprehensive Benefits – Fully paid medical, dental, and vision coverage for you and eligible dependents, gym memberships, and a generous 401(k) match.
• Community Impact – We actively support local charities and community initiatives, giving back to the places we live and work.

Position Overview

The Customer Engagement Representative is a pivotal role that serves as the primary point of contact for a portfolio of clients. Working remotely as a part‑time team member, you will manage inbound inquiries via phone and email, resolve issues, educate customers on our suite of products, and collaborate with cross‑functional teams to ensure seamless service delivery.

Key Responsibilities

• Maintain and nurture a dedicated portfolio of clients, ensuring all questions, concerns, and requests are addressed accurately and promptly.
• Diagnose product or service issues by clarifying customer needs, identifying root causes, selecting appropriate solutions, and following through to resolution.
• Educate customers on brighthush’s tools, services, and offerings, driving deeper product understanding and higher satisfaction.
• Keep meticulous, up‑to‑date customer records, documenting interactions, outcomes, and follow‑up actions.
• Analyze daily customer interactions to identify trends, pain points, and opportunities for improvement.
• Support customer growth and retention by proactively sharing information about additional offerings and cross‑sell opportunities.
• Compile customer insights and service feedback to support reporting, continuous improvement, and product development initiatives.
• Collaborate closely with Operations, Sales, and IT teams to ensure clear communication, effective follow‑up, and smooth service delivery.
• Contribute to team success by supporting shared goals and completing related duties as assigned by the Customer Engagement Supervisor.
• Perform any additional duties as required to support the team and the organization.

Essential Qualifications

• High school diploma or equivalent required; bachelor’s degree in business administration, finance, or a related field preferred but not mandatory.
• Reliable high‑speed internet connection (required for remote work).
• Excellent verbal, written, and interpersonal communication skills.
• Strong problem‑solving and conflict‑resolution abilities.
• Detail‑oriented with strong analytical and technical skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and data entry.
• Demonstrated ability to meet deadlines and manage multiple priorities.
• Experience in the financial or logistics industry is a plus.
• Company‑issued laptop and monitor will be provided.

Preferred Qualifications & Competencies

• Experience handling customer inquiries in a high‑volume, remote environment.
• Knowledge of logistics, transportation, or financial products.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot).
• Strong organizational skills and the ability to maintain accurate records.
• Proactive mindset with a passion for continuous learning and improvement.
• Team player who thrives in a collaborative, fast‑paced culture.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Engagement Representative, you will:

• Gain exposure to a broad range of brighthush products and services, building a deep understanding of our industry.
• Participate in regular training sessions, webinars, and workshops that enhance your technical and soft‑skill competencies.
• Receive mentorship from senior leaders and cross‑functional experts, accelerating your professional development.
• Advance into roles such as Senior Customer Success Manager, Account Manager, or Product Specialist, depending on your interests and performance.
• Benefit from a clear career ladder and transparent promotion criteria, ensuring that hard work and results are recognized and rewarded.

Work Environment & Company Culture

brighthush’s culture is built on trust, transparency, and a shared commitment to excellence. Our remote work model empowers you to balance professional responsibilities with personal life, while our collaborative tools keep you connected to teammates and leadership. We celebrate diversity, encourage innovation, and recognize achievements through awards, shout‑outs, and tangible rewards.

Compensation & Perks

While the exact compensation will be tailored to your experience and skill set, you can expect:

• Competitive hourly rate commensurate with industry standards.
• Fully paid medical, dental, and vision coverage for you and eligible dependents.
• Gym membership reimbursement and wellness programs.
• Generous 401(k) match and employee stock ownership after one year.
• Paid time off (PTO) and paid volunteer days.
• Company‑issued laptop, monitor, and necessary peripherals.
• Access to a comprehensive learning portal and professional development budget.

How to Apply

We’re excited to meet forward‑thinking individuals who thrive in a dynamic, award‑winning environment. If you’re ready to bring your passion for customer service and your drive for excellence to brighthush, submit your application today.

For any questions or assistance with your application, please contact us at [email protected].

Join us and help shape the future of transportation and logistics—one satisfied customer at a time.

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