Customer Support Representative – Remote, Full‑Time – Delivering Exceptional Client Experience in Automotive Technology at brighthush

About brighthush

brighthush is the fastest growing “All‑Inclusive Business Platform” vendor in North America, redefining how automotive professionals buy, sell, and service vehicles. With nearly four decades of industry experience, we have become the third‑largest Dealership Management System (DMS) provider in the region. Every month, hundreds of new dealerships join our ecosystem, leveraging our cloud‑based platform to streamline sales, service, inventory, and accounting workflows. What truly sets brighthush apart is our unwavering commitment to treating every customer as a partner, an innovator, and a friend.

Our dedicated division, brighthush Imaging Solutions, empowers dealerships to create consistent, high‑quality vehicle photos, videos, and immersive 360° experiences. By combining powerful software, cutting‑edge AI, hand‑edited imaging, and hands‑on training, we help our clients accelerate sales and elevate brand perception.

Why Join brighthush?

At brighthush, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. We offer:

• Professional Development: Continuous training, industry certifications, and clear pathways for career advancement.
• Comprehensive Health Benefits: Medical, dental, and vision coverage to support your well‑being.
• Paid Time Off: Generous PTO to help you recharge and maintain a healthy work‑life balance.
• Inclusive Culture: A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee Recognition: Regular appreciation programs and performance‑based incentives.
• Competitive Compensation: Base salary plus performance incentives and attractive referral bonuses.
• Staff Discounts: Exclusive savings with partners such as GM, Dell, and more.

Position Overview

We are seeking a highly motivated Customer Support Representative to join our remote team. In this role, you will serve as the primary point of contact for our dealership clients, delivering timely technical assistance and troubleshooting support via email, SMS, and phone. Your strong problem‑solving skills, clear communication, and customer‑focused mindset will ensure a consistently high‑quality support experience.

Key Responsibilities

• Maintain a high level of customer satisfaction through thoughtful, timely, and solution‑oriented communication.
• Respond promptly to customer inquiries across email, SMS, and phone, ensuring a consistent and supportive experience across all channels.
• Collaborate with the support team to resolve customer issues efficiently and share insights that improve overall service delivery.
• Utilize internal help documentation and tools to troubleshoot and resolve technical problems quickly and accurately.
• Escalate complex or unresolved issues to the appropriate internal teams with clear context and urgency.
• Accurately document customer interactions and issue resolutions within Salesforce to maintain transparency and support knowledge sharing.
• Participate in continuous improvement initiatives to enhance support processes and customer satisfaction metrics.

Essential Qualifications

• Previous experience using Salesforce or a similar CRM platform.
• Familiarity with dealership operations and common automotive industry tools.
• Excellent written and verbal communication skills.
• Strong analytical and problem‑solving abilities.
• Self‑motivated, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
• Proficiency in using collaboration tools such as Microsoft Office Suite, Slack, and Zoom.

Preferred Qualifications

• Experience in the automotive technology or dealership management space.
• Knowledge of AI‑driven imaging and merchandising solutions.
• Prior remote work experience with a proven track record of meeting or exceeding performance metrics.
• Certification in customer service or technical support (e.g., ITIL, CompTIA).

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong interpersonal skills and the ability to build rapport with diverse stakeholders.
• Adaptability and resilience in a dynamic, evolving environment.
• Time‑management skills to prioritize tasks and meet deadlines.
• Analytical thinking and the ability to translate technical information into clear, actionable insights.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed around your strengths and aspirations. As a Customer Support Representative, you will have the opportunity to:

• Advance into senior support roles, such as Lead Support Specialist or Support Team Lead.
• Transition into product management, quality assurance, or implementation consulting.
• Participate in cross‑functional projects that shape the future of automotive technology.
• Earn industry certifications and attend conferences, workshops, and webinars.
• Receive mentorship from seasoned professionals and leadership.

Work Environment & Culture

brighthush thrives on collaboration, innovation, and a shared commitment to excellence. Our remote work model empowers you to work from anywhere in the Central or Eastern Time Zone, provided you have a reliable internet connection and a distraction‑free workspace. We foster a culture of transparency, continuous feedback, and mutual respect. Your voice matters, and we celebrate diversity, equity, and inclusion in every aspect of our organization.

Compensation & Benefits

We offer a competitive compensation package that includes:

• Base salary range: US$21,000 – US$23,000 per year, commensurate with experience.
• Performance‑based incentives and bonuses.
• Health, dental, and vision insurance.
• Paid Time Off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• Employee stock purchase plan (ESPP) and referral bonuses.
• Exclusive staff discounts with leading partners.

How to Apply

If you are ready to join a forward‑thinking, customer‑centric organization that values growth, innovation, and teamwork, we encourage you to apply today. Click the link below to submit your application and join the brighthush family.

Apply to this job

Next Steps

Should you be selected for an interview, our recruiting team will contact you via email. Please monitor your inbox, including your spam folder, for updates. brighthush is an equal‑opportunity employer. If you require reasonable accommodations throughout the recruitment process, please contact our Recruiting Team at [email protected].