Customer Experience Champion – Remote, Full‑Time – 10 AM – 7 PM CST

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that is redefining how people experience automotive services. With a mission to deliver seamless, technology‑driven solutions that empower drivers and simplify vehicle ownership, brighthush has grown into a trusted partner for millions of customers across the United States. Our culture is built on innovation, collaboration, and a relentless focus on the customer. We believe that every interaction is an opportunity to create lasting value, and we’re looking for passionate individuals who share that vision.

Why Join brighthush?

As a remote Customer Experience Champion, you’ll be the first line of support for our customers, the voice that guides them through every step of their journey. You’ll work from the comfort of your own home, yet you’ll feel part of a vibrant, high‑energy team that’s shaping the future of automotive care. At brighthush, we invest in your growth, provide cutting‑edge tools, and celebrate every win—big or small.

Key Responsibilities

• Deliver world‑class customer care. Use empathy and active listening to understand customer needs and provide timely, accurate solutions.
• Own end‑to‑end issue resolution. Take responsibility for complex account and payment inquiries, ensuring a smooth experience from start to finish.
• Escalation management. Act as the bridge between customers and offshore support teams, navigating and resolving escalated issues with professionalism and urgency.
• Champion the customer‑first mindset. Advocate for customers internally, sharing insights that drive continuous improvement in products and services.
• Maintain high performance metrics. Meet or exceed key performance indicators such as average handling time, first‑contact resolution, and customer satisfaction scores.
• Collaborate cross‑functionally. Work closely with product, engineering, and finance teams to provide feedback and help shape future enhancements.
• Contribute to knowledge base. Document solutions and best practices to help teammates and improve self‑service options for customers.

Essential Qualifications

• High School Diploma, GED, or equivalent certification.
• Minimum of 2 years of customer service or call‑center experience, preferably in a high‑volume environment.
• At least 1 year of experience using Google Workspace or Microsoft Office Suite.
• Strong communication skills—both written and verbal—across multiple channels (phone, chat, email).
• Proven ability to handle complex, emotionally charged situations with calmness and professionalism.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.
• Reliable, high‑speed internet connection (minimum 100 Mbps download / 10 Mbps upload) and a secure, noise‑free home office environment.

Preferred Qualifications

• 3 + years of customer service or call‑center experience.
• Experience in the financial or automotive industry, with a solid understanding of payment processes and account management.
• Prior exposure to remote customer support tools such as CRM platforms, ticketing systems, and collaboration software.
• Knowledge of compliance and regulatory requirements related to customer data protection.
• Experience working with offshore teams and managing escalations across time zones.

Key Skills & Competencies

• Empathy & active listening
• Problem‑solving & analytical thinking
• Time management & prioritization
• Adaptability & resilience
• Team collaboration & cross‑functional communication
• Technical proficiency with remote work tools and secure network practices

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. Starting as a Customer Experience Champion, you’ll have the chance to:

• Advance to a Senior Customer Advocate role, leading initiatives that shape the customer journey.
• Transition into a Customer Success Manager position, focusing on long‑term client relationships and retention.
• Explore opportunities in product management, operations, or data analytics, leveraging your frontline insights.
• Participate in continuous learning programs, including leadership workshops, industry certifications, and technology training.
• Earn performance‑based bonuses and recognition awards that celebrate your impact on customer satisfaction.

Work Environment & Culture at brighthush

Our remote-first culture means you’ll enjoy:

• Flexible scheduling within the core hours of 10 AM – 7 PM CST, allowing you to balance work and personal life.
• Regular virtual team huddles, town‑hall meetings, and social events to foster connection and collaboration.
• A supportive manager who provides clear goals, constructive feedback, and mentorship.
• A culture that values diversity, equity, and inclusion—every voice is heard and respected.
• Access to state‑of‑the‑art tools that streamline communication, task management, and performance tracking.

Compensation, Perks & Benefits

While the base salary for this role is $43,680 per year, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance with competitive premiums.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days) that grows with tenure.
• Employee wellness programs, including mental health resources and fitness stipends.
• Professional development budget for courses, conferences, and certifications.
• Technology stipend to support your home‑office setup.
• Employee referral bonuses and recognition programs.

How to Apply

If you’re ready to bring your passion for customer service to a dynamic, remote team, we’d love to hear from you. Click the link below to submit your application and join brighthush in shaping the future of automotive care.

Apply to this role

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other protected status.