Senior Field Service Engineer – Advanced Customer Technical Services & Equipment Maintenance (75% Travel) – Championing Innovation, Sustainability, and Customer Success at brighthush

About brighthush

brighthush stands at the forefront of the global manufacturing and packaging industry, redefining how products are conceived, produced, shipped, and ultimately consumed. With a presence in more than 50 countries, we fuse cutting‑edge technology with an unwavering commitment to sustainability, delivering solutions that empower both consumers and businesses to thrive in a cleaner, smarter, and more efficient world.

Our culture is built on transparency, respect, and a relentless pursuit of excellence. We believe that great ideas flourish when people collaborate, learn, and challenge the status quo. As we expand our global footprint, we’re on the lookout for talented, driven professionals who want to make a tangible impact while advancing their careers within a forward‑thinking organization.

Why This Role Matters

As a Senior Field Service Engineer at brighthush, you become the vital link between our state‑of‑the‑art equipment and the customers who rely on it. Your technical expertise ensures that our machinery operates at peak performance, minimizing downtime and maximizing productivity for our clients. You’ll be the first line of defense against equipment failures, the educator who empowers customers, and the advocate who translates field insights back to our engineering teams. If you thrive on problem‑solving, enjoy traveling to diverse sites, and want to be part of a company that values innovation and sustainability, this is the opportunity for you.

Key Responsibilities

• Equipment Maintenance & Repair: Execute preventive, corrective, and predictive maintenance on a broad portfolio of manufacturing and packaging equipment, ensuring optimal performance and reliability.
• Customer Training & Support: Conduct hands‑on training sessions for customers on equipment operation, safety protocols, and best practices, fostering self‑sufficiency and confidence.
• Root Cause Investigation: Lead detailed investigations into equipment failures, employing diagnostic tools, data analysis, and systematic troubleshooting to identify underlying issues and recommend long‑term solutions.
• Technical Documentation: Create and maintain accurate service reports, work orders, and technical documentation, ensuring compliance with company standards and regulatory requirements.
• Travel & On‑Site Presence: Travel up to 75% of the time across multiple U.S. locations (Indiana, Georgia, Ohio, Pennsylvania, Michigan, Kentucky) to provide on‑site support and build strong customer relationships.
• Collaboration with Engineering: Work closely with product engineering teams to relay field insights, propose design improvements, and participate in product development cycles.
• Safety & Compliance: Adhere to all safety protocols, OSHA regulations, and company policies, promoting a culture of safety at every customer site.
• Continuous Improvement: Identify opportunities for process optimization, cost reduction, and performance enhancement, contributing to brighthush’s continuous improvement initiatives.

Essential Qualifications

• Education: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, or a related technical field. Equivalent combination of education and experience will also be considered.
• Experience: 2–5 years of hands‑on experience in field service, maintenance, or technical support roles within the manufacturing or packaging sector.
• Mechanical Aptitude: Strong mechanical understanding, including the ability to read and interpret engineering drawings, schematics, and technical manuals.
• Electrical Systems Knowledge: Proficiency in troubleshooting electrical components, circuits, and control systems.
• Travel Commitment: Willingness and ability to travel up to 75% of the time, often on short notice, to support customers across multiple states.
• Communication Skills: Excellent verbal and written communication skills in English, with the ability to explain complex technical concepts to non‑technical audiences.
• Software Proficiency: Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation, reporting, and presentations.
• Problem‑Solving: Demonstrated ability to diagnose and resolve technical issues quickly and efficiently, using analytical thinking and creative solutions.

Preferred Qualifications

• Experience with PLC programming, SCADA systems, or industrial automation.
• Knowledge of ISO 9001, ISO 14001, or other quality and environmental standards.
• Previous experience in a customer‑facing technical role within the packaging industry.
• Certification in Field Service Management or a related discipline.
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Core Competencies & Skills

• Technical Expertise: Deep understanding of mechanical, electrical, and control systems used in packaging and manufacturing equipment.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and develop actionable solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships with clients.
• Adaptability: Comfortable working in dynamic environments, handling multiple priorities, and adjusting to changing schedules.
• Team Collaboration: Strong interpersonal skills to collaborate with cross‑functional teams, including engineering, sales, and logistics.
• Safety Awareness: Commitment to maintaining a safe work environment for both yourself and customers.
• Time Management: Efficiently plan and execute field visits, ensuring minimal disruption to customer operations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Field Service Engineer, you will:

• Gain exposure to a broad portfolio of cutting‑edge equipment and technologies.
• Participate in cross‑functional projects that influence product design and customer experience.
• Access continuous learning programs, including technical certifications, leadership workshops, and industry conferences.
• Progress into senior technical roles such as Lead Field Engineer, Technical Project Manager, or Product Development Engineer.
• Explore opportunities in global markets, with potential assignments in international locations.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and innovative workplace. Our values center on:

• Innovation: Encouraging creative problem‑solving and the adoption of emerging technologies.
• Integrity: Upholding transparency, accountability, and ethical conduct in all interactions.
• Respect: Valuing diverse perspectives and fostering a supportive community.
• Excellence: Striving for high performance and continuous improvement.

We support a healthy work‑life balance with flexible scheduling, remote work options where feasible, and a culture that celebrates achievements and milestones.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Competitive base salary commensurate with experience.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company matching.
• Generous paid time off (vacation, sick leave, and personal days).
• Parental leave policies that support new parents.
• Tuition reimbursement and professional development funds.
• Employee assistance programs and wellness initiatives.
• Travel allowances and expense reimbursement for on‑site visits.

How to Apply

Ready to take the next step in your career and join a company that values innovation, sustainability, and customer success? Submit your application through our career portal and let’s explore how your expertise can help shape the future of manufacturing and packaging at brighthush.