Customer Experience Champion – Remote, Full‑Time (8:30 AM – 5 PM PST) – Join brighthush’s Global Support Team

About brighthush

At brighthush, we’re redefining what it means to deliver exceptional customer service in the digital age. With a global footprint that spans continents and a culture built on innovation, integrity, and relentless pursuit of excellence, brighthush is a leader in the e‑commerce and technology solutions space. Our mission is simple: empower every customer to achieve their goals with confidence, speed, and delight. We do this by combining cutting‑edge technology, data‑driven insights, and a passionate team of problem‑solvers who thrive on turning challenges into opportunities.

Our growth story is one of resilience and purpose. For nine consecutive years, we’ve been recognized as one of the fastest‑growing companies in the industry, a testament to our commitment to hiring the best talent, creating lasting value for our customers, and investing in the communities we serve. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic environment where your ideas can shape the future of customer experience.

Why Join brighthush?

• Impact at Scale: Your work will touch thousands of customers worldwide, directly influencing satisfaction scores, loyalty metrics, and revenue growth.
• Continuous Learning: We provide a robust 60‑day onboarding program, ongoing training modules, and access to industry conferences, certifications, and mentorship.
• Collaborative Culture: Daily video meetings, cross‑functional forums, and a vibrant internal community keep you connected and inspired.
• Flexibility & Work‑Life Balance: Remote work, flexible hours, and a results‑oriented approach let you thrive both personally and professionally.
• Competitive Compensation & Perks: We offer a comprehensive benefits package, including health, dental, vision, 401(k) matching, paid time off, and a generous employee referral bonus program.

Role Overview

As a Customer Experience Champion at brighthush, you will be the frontline advocate for our customers, ensuring that every interaction is handled with empathy, efficiency, and expertise. Your day-to-day responsibilities will involve navigating multiple software tools, troubleshooting complex issues, and collaborating with cross‑functional teams to deliver seamless solutions. This role is ideal for individuals who thrive in fast‑paced environments, possess strong analytical skills, and are passionate about creating memorable customer journeys.

Key Responsibilities

• Provide timely, accurate, and friendly support to customers via phone, live chat, and email, maintaining a high first‑contact resolution rate.
• Utilize a suite of internal tools (CRM, ticketing system, knowledge base, and analytics dashboards) to investigate and resolve customer inquiries.
• Analyze customer data to identify trends, root causes, and opportunities for process improvement.
• Escalate complex issues to specialized teams while maintaining clear communication and follow‑up.
• Collaborate with product, engineering, and sales teams to relay customer feedback and influence product roadmap.
• Participate in daily stand‑ups, weekly team meetings, and cross‑departmental workshops to share insights and best practices.
• Adhere to quality standards by following scripts, guidelines, and compliance protocols.
• Maintain a positive, professional demeanor in all customer interactions, embodying brighthush’s core values of integrity, innovation, and customer obsession.
• Continuously improve personal skill set through training, certifications, and self‑study.

Essential Qualifications

• Proven experience in a customer support or technical support role (minimum 1 year).
• Excellent verbal and written communication skills in English; fluency in additional languages is a plus.
• Strong typing speed (≥ 40 WPM) and proficiency with Office 365 (Outlook, Word, Excel, PowerPoint).
• Reliable high‑speed internet connection (minimum 75 Mbps download / 10 Mbps upload).
• Comfortable working with Windows operating systems and web‑based applications.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Critical thinking and problem‑solving skills, with a track record of turning challenges into solutions.
• Self‑motivated, collaborative, and eager to learn and grow within a fast‑growing organization.

Preferred Qualifications

• Experience in e‑commerce or technology support environments.
• Knowledge of CRM platforms (e.g., Salesforce, Zendesk) and ticketing systems.
• Background in data analysis or familiarity with SQL/Excel pivot tables.
• Previous exposure to remote work and virtual collaboration tools.
• Certifications in customer service, ITIL, or related fields.

Skills & Competencies

• Customer‑centric mindset with a passion for exceeding expectations.
• Strong interpersonal skills, able to build rapport with diverse personalities.
• Adaptability: thrives in a dynamic environment with evolving priorities.
• Attention to detail and commitment to accuracy.
• Time‑management: balances multiple tasks while maintaining quality.
• Team player: collaborates effectively across departments and geographies.
• Proactive: anticipates issues and proposes actionable solutions.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as expansive as our global reach. We offer:

• Structured career ladders for Customer Experience, Technical Support, and Product Management.
• Mentorship programs pairing you with senior leaders.
• Access to internal job boards and cross‑functional projects.
• Annual performance reviews with clear pathways for advancement.
• Support for external certifications and industry conferences.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Daily video check‑ins with your manager and peers.
• Weekly knowledge‑sharing sessions and “Ask Me Anything” forums.
• Annual virtual retreats and quarterly town‑halls.
• A vibrant internal social platform where you can connect with colleagues worldwide.
• Inclusive policies that celebrate diversity, equity, and belonging.

Compensation & Benefits

While specific salary ranges vary by role and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off (vacation, sick leave, personal days).
• Flexible work hours and remote work stipend.
• Employee wellness programs and mental health resources.
• Generous employee referral bonuses.

How to Apply

Ready to bring your passion for customer success to brighthush? Click the link below to complete our brief questionnaire and take the first step toward an exciting career with us. Please note that completing the questionnaire is not the final application; it’s a preliminary assessment to help us understand your fit for the role.

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Join brighthush – Where Every Customer Experience Matters

At brighthush, we believe that every interaction is an opportunity to build lasting relationships and create value. If you’re driven by curiosity, committed to excellence, and eager to make a tangible impact, we want to hear from you. Apply today and become part of a team that’s shaping the future of customer experience.