Remote Travel Support Coordinator – Customer Care, Client Experience, and Growth Specialist

About brighthush and the Travel Experience Revolution

At brighthush, we’re redefining the way people explore the world. Our mission is to make travel seamless, personalized, and unforgettable by combining cutting‑edge technology with a human touch. Whether you’re a seasoned globetrotter or planning your first adventure, brighthush is the partner that turns itineraries into memories.

Founded on the belief that every journey deserves exceptional service, brighthush has grown into a global travel platform that serves millions of travelers across North America, Europe, and Asia. Our culture is built on curiosity, collaboration, and a relentless focus on customer delight. We’re looking for a passionate Remote Travel Support Coordinator to join our dynamic team and help us elevate the client experience to new heights.

Why This Role Is a Game‑Changer

As a Remote Travel Support Coordinator, you’ll be the frontline ambassador for brighthush’s clients. You’ll handle inquiries, coordinate travel details, and ensure every interaction reflects our brand’s commitment to excellence. This role is perfect for someone who thrives in a fast‑paced environment, loves solving problems, and wants to grow their career in the travel industry.

Key Responsibilities

• Client Engagement & Support: Respond promptly to client inquiries via email, chat, and phone, providing accurate information and proactive solutions.
• Itinerary Coordination: Collaborate with travel planners to assemble and refine itineraries, ensuring all details—flights, accommodations, activities—are booked accurately.
• Issue Resolution: Act as the first point of contact for any travel disruptions, working closely with vendors and internal teams to resolve issues swiftly.
• Data Management: Maintain up‑to‑date client records in our CRM, ensuring data integrity and confidentiality.
• Process Improvement: Identify bottlenecks in the support workflow and propose enhancements to increase efficiency and client satisfaction.
• Cross‑Functional Collaboration: Partner with marketing, sales, and product teams to share client feedback and help shape future offerings.
• Reporting & Analytics: Compile weekly reports on key metrics such as response time, resolution rate, and client satisfaction scores.
• Continuous Learning: Stay current on travel trends, destination knowledge, and industry regulations to provide informed guidance.

Essential Qualifications

• Minimum of 2 years experience in customer service, hospitality, or travel support.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Strong problem‑solving abilities and a calm demeanor under pressure.
• Self‑motivated, detail‑oriented, and able to manage multiple tasks simultaneously.
• Experience working remotely with a flexible schedule.

Preferred Qualifications

• Experience in the travel industry, including booking flights, hotels, and tours.
• Knowledge of travel documentation requirements (visas, passports, insurance).
• Familiarity with travel booking platforms such as Amadeus, Sabre, or Travelport.
• Background in data analysis or reporting.
• Previous experience in a fast‑growing startup environment.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Communication: Clear, concise, and empathetic communication across all channels.
• Organizational Excellence: Ability to juggle multiple itineraries and deadlines without compromising quality.
• Tech Savvy: Comfortable learning new tools and platforms quickly.
• Team Player: Collaborative attitude, ready to share insights and support colleagues.
• Adaptability: Thrive in a constantly evolving travel landscape.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Remote Travel Support Coordinator, you’ll have the chance to:

• Progress to a Senior Support Specialist or Team Lead role.
• Transition into product management, marketing, or sales based on your interests.
• Participate in quarterly “Innovation Labs” where you can propose new features or services.
• Attend industry conferences, webinars, and workshops at no cost.
• Earn certifications in travel technology, customer experience, or project management.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere while staying connected to a vibrant, supportive team. We celebrate diversity, encourage open dialogue, and reward creativity. Every employee has a voice in shaping our products and processes.

Key cultural pillars:

• Flexibility: Choose your own hours and work from any location.
• Well‑being: Access to mental health resources, virtual fitness classes, and wellness stipends.
• Community: Monthly virtual coffee chats, hackathons, and volunteer days.
• Recognition: Monthly shout‑outs, peer‑to‑peer awards, and performance bonuses.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote travel support roles.
• Performance‑based bonuses tied to client satisfaction and operational metrics.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) matching program to help you plan for the future.
• Unlimited paid time off (PTO) to recharge and explore.
• Travel stipend for personal trips, allowing you to experience the world you help others discover.
• Monthly stipend for home office equipment and high‑speed internet.
• Access to a curated library of travel guides, language courses, and industry reports.

How to Apply – Join the brighthush Adventure

Ready to take the next step in your career and help travelers around the globe? Submit your resume and a brief cover letter highlighting why you’re the perfect fit for the Remote Travel Support Coordinator role. Tell us about a time you turned a challenging customer situation into a memorable experience.

Click the link below to apply and become part of a team that’s passionate about turning travel dreams into reality:

We can’t wait to welcome you aboard and explore the world together—one itinerary at a time.