Customer Experience Coordinator – Front‑Line Leadership, Loyalty Program Champion, Store Operations Specialist – Drive Retail Excellence at brighthush

About brighthush

brighthush is more than a retailer; it’s a global movement that redefines how people shop for style, home, and lifestyle. With a presence in over 30 countries and a portfolio that includes flagship brands such as brighthush Maxx, brighthush Marshalls, brighthush Homegoods, brighthush Homesense, brighthush Sierra, brighthush Winners, and brighthush TK Maxx, we have earned a reputation as a Fortune 100 powerhouse that thrives on innovation, diversity, and an unwavering commitment to customer delight.

Our mission is simple: deliver premium merchandise at prices that delight shoppers worldwide. We do this by combining deep product knowledge, a relentless focus on the customer experience, and a culture that values honesty, integrity, and continuous improvement. At brighthush, every interaction is an opportunity to create lasting value, and every employee is empowered to make a real impact.

Why This Role Matters

The Customer Experience Coordinator is the linchpin of our front‑line operations. As the face of brighthush, you will ensure that every customer walks out of the store feeling valued, understood, and eager to return. By coaching associates, managing POS coverage, and championing loyalty programs, you will directly influence sales, customer retention, and the overall brand reputation.

In a retail landscape where the customer’s eye is constantly scanning for the next best experience, your role will be pivotal in turning first‑time shoppers into lifelong advocates. You will be the bridge between the store’s operational excellence and the emotional connection that keeps customers coming back.

Key Responsibilities

• Lead Front‑Line Operations: Oversee a team of associates at the register and on the sales floor, ensuring prompt, courteous service and a seamless checkout experience.
• Promote Loyalty & Credit Programs: Drive enrollment in brighthush loyalty programs, educate customers on benefits, and track program metrics to maximize engagement.
• Coaching & Development: Design and deliver training modules on customer service best practices, merchandising techniques, and POS proficiency. Mentor associates to elevate their performance.
• Schedule & Coverage Management: Assign registers, coordinate breaks, and respond to real‑time POS coverage needs to maintain optimal staffing levels.
• Customer Issue Resolution: Address complaints and concerns swiftly, turning potential negative experiences into opportunities for loyalty.
• Store Presentation & Safety: Ensure the store remains clean, organized, and compliant with safety standards. Lead initiatives to reduce shrinkage and maintain a secure environment.
• Data & Reporting: Track key performance indicators such as sales per associate, average transaction value, and loyalty enrollment rates. Provide actionable insights to store management.
• Compliance & Policies: Enforce labor laws, company policies, and ethical standards. Maintain confidentiality of sensitive information.
• Continuous Improvement: Collaborate with store leadership to identify process gaps, propose solutions, and implement best practices that enhance the customer journey.
• Team Collaboration: Foster a culture of teamwork, recognition, and constructive feedback. Celebrate successes and support associates in overcoming challenges.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising principles and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for coaching and motivating others.
• Adaptability: Respond effectively to changing priorities, unexpected situations, and new initiatives.
• Team‑player mindset: Collaborate seamlessly with peers, associates, and senior management.
• Basic proficiency in POS systems, Microsoft Office Suite, and data entry.
• Valid driver’s license and reliable transportation (preferred).

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer experience.
• Knowledge of loyalty program management and digital engagement tools.
• Prior exposure to inventory management and shrink reduction strategies.
• Leadership training or certification (e.g., Retail Management, Customer Service Excellence).
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into repeat customers.
• Leadership Presence: Ability to inspire confidence, set clear expectations, and model the brand’s values.
• Analytical Thinking: Translate data into actionable insights that drive sales and operational efficiency.
• Problem‑Solving: Quickly diagnose issues, propose solutions, and follow through to resolution.
• Time Management: Prioritize tasks, manage schedules, and meet deadlines in a dynamic setting.
• Collaboration: Build strong relationships across departments, from merchandising to finance.
• Adaptability: Thrive in a constantly evolving retail landscape, embracing new technologies and processes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. Starting as a Customer Experience Coordinator, you can progress to:

• Senior Store Manager – overseeing multiple departments and driving store performance.
• Regional Operations Manager – managing a portfolio of stores, shaping strategy, and leading large teams.
• Corporate Program Manager – designing and implementing company‑wide initiatives such as loyalty programs, sustainability projects, or digital transformation.

We offer a robust learning ecosystem, including:

• On‑the‑job training with seasoned leaders.
• Access to brighthush’s e‑learning platform covering retail operations, leadership, and customer experience.
• Mentorship programs pairing you with senior executives.
• Annual leadership conferences and workshops.
• Cross‑functional project assignments that broaden your skill set.

Work Environment & Company Culture

Our stores are more than retail spaces; they are vibrant communities where employees feel valued and empowered. At brighthush, you’ll experience:

• Inclusive culture that celebrates diversity and encourages open dialogue.
• Collaborative teams that share knowledge and celebrate collective successes.
• Recognition programs that reward outstanding performance and innovation.
• Flexible scheduling options, including nights and weekends, to accommodate life outside work.
• Supportive leadership that listens, guides, and invests in your professional growth.
• Employee resource groups that foster belonging and professional development.
• Regular town‑hall meetings where your voice can shape the future of the brand.

Compensation, Perks & Benefits

While the starting hourly rate for this role ranges from $13.75 to $14.25, the total rewards package at brighthush is designed to attract, retain, and motivate top talent:

• Competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision plans (medical, dental, vision).
• 401(k) retirement plan with company match and employee contributions.
• Flexible spending accounts (FSA) for health and dependent care.
• Life and disability insurance, including short‑term and long‑term coverage.
• Paid time off: holidays, vacation, and sick leave.
• Paid parental leave for new parents.
• Employee discount program across all brighthush brands.
• Wellness initiatives: Employee Assistance Program (EAP), smoking cessation support, and mental health resources.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee referral bonus program.
• Discounts on childcare, cell phone plans, pet insurance, and legal services.
• Access to a corporate credit union and financial planning resources.
• Scholarship program for employees’ children and adoption assistance.
• Annual wellness stipend for gym memberships, fitness classes, or wellness apps.

How to Apply

Ready to elevate your career and make a tangible difference in the lives of millions of shoppers? Join brighthush as our next Customer Experience Coordinator and become part of a team that values innovation, integrity, and customer obsession.

Click the button below to submit your application and start your journey with brighthush today.

Apply Now

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Contact Information

Location: 1930 North Dixie Highway, Elizabethtown, KY 42701 (USA) – Store #0807

For more information about this role or to discuss your fit with brighthush, please contact our recruiting team at [email protected].