Customer Experience Specialist

Title Customer Support Representative-III Location Remote - USA Description Internal Job title: Customer Experience Specialist. Work Schedule: Shift 4: Mon-Wed, 6 am-3 pm PT, 9 hrs/day × 3 days = 27 hrs/wk About the Team When you join our team, you join our dream: to grow and empower local economies. s DoorDash continues expanding into new verticals and customer experiences, we're constantly testing, learning, and refining how we support our customers. This role will support a newly launched product during its pilot phase. You'll be embedded within a focused pod responsible for delivering a high-quality, reliable customer experience during a critical period of growth. bout the Role We're looking for a hands-on, detail-oriented Customer Experience Specialist. This is a structured, execution-focused role suited for someone who is organized, responsive, and enjoys solving problems. We're looking for strong performers who can move fast to get things done and are excited by the idea of bringing DoorDash to the world. If this sounds like you - read on! What You'll Do : Respond to inbound customer inquiries via email and SMS Evaluate refund eligibility based on defined policy and time-based criteria Validate order details and required data fields before processing Prepare and submit structured approval requests Track resolution status and ensure accurate case closure Complete required forms, documentation, and daily reporting Escalate high-risk edge cases, or policy-exception requests when appropriate Communicate clearly and professionally with customers throughout the resolution process Identify recurring issues and flag trends to the pod lead What we're looking for: Prior customer support or similar relevant experience Strong written communication skills High attention to detail and comfort working within policy-driven frameworks Ability to follow structured SLA processes accurately and meet turnaround expectations Sound judgment in determining when to escalate Proficiency with Google Suite and email Available to work evening and weekend shifts Nice to Haves: You have a Bachelor's degree or higher, or are currently pursuing one You have 1+ years of experience in sales, consulting, strategy, business development, operations, technology, banking, analytics, early-stage startups or related experience Experience working with external partners Ability to thrive in a fast-paced, evolving environment` Classification TAC: Temporary Agency Worker Remote Work Address Remote Address Time Zone Holiday Schedule Work Schedule Start Date ug 10, 2026 End Date Dec 31, 2026 Intake Call Completion Date 2026-07-14T09:36:00.000 Workday Access - Posting Yes Requisition Reason Original|Open Position Market CORP Laptop Yes Job Posting SLA Classification Professional Job Posting Rejected by PMO N/A Job Posting Rejected N/A Requisition Process Type Standard llow for Remote Yes Primary Hours First Shift Business Need Increase in Workload By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus. Experience: 1 year required