Customer Financial Specialist Associate – Remote, Eastern Standard Time – Join brighthush’s Innovative Healthcare Finance Team

About brighthush

brighthush is a forward‑thinking healthcare organization dedicated to transforming the way communities experience health and wellness. With a mission to make better health easier for everyone, we blend cutting‑edge technology, compassionate care, and a data‑driven approach to deliver outcomes that matter. Our remote‑first culture empowers employees to work from anywhere while staying connected to a vibrant, collaborative community that values innovation, integrity, and impact.

Why This Role Matters

As a Customer Financial Specialist Associate, you will be the frontline of our patient financial experience. You’ll help patients navigate billing, resolve account discrepancies, and understand the value of the care they receive. Your work directly supports our commitment to transparency, affordability, and patient satisfaction—core pillars that set brighthush apart in the healthcare landscape.

Key Responsibilities

• Patient Interaction: Answer inbound patient calls, respond to emails, and engage via chat to provide timely, accurate financial information.
• Account Management: Review and reconcile patient accounts, identify billing errors, and apply adjustments or payment plans as needed.
• Financial Education: Explain billing statements, insurance coverage, and payment options in clear, empathetic language.
• Problem Resolution: Investigate and resolve disputes, escalations, and inquiries while maintaining a positive patient experience.
• Data Accuracy: Enter and update patient financial data in our secure systems, ensuring compliance with HIPAA and internal audit standards.
• Collaboration: Work closely with the billing, collections, and clinical teams to streamline processes and improve patient outcomes.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to process enhancements.

Essential Qualifications

• High school diploma or GED (college coursework or degree preferred).
• Minimum of one year of customer service experience, preferably in a healthcare or financial setting.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or billing software.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote environment.
• Basic understanding of insurance terminology and patient billing processes is a plus.

Preferred Qualifications

• Experience in a remote or virtual customer support role.
• Knowledge of healthcare regulations such as HIPAA, HITECH, and the Affordable Care Act.
• Prior exposure to billing software such as Epic, Meditech, or Athenahealth.
• Multilingual abilities (Spanish, French, or other languages) to serve a diverse patient population.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast‑paced environment.

Key Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help patients understand their financial responsibilities.
• Analytical Thinking: Ability to interpret complex billing data, identify trends, and propose solutions.
• Problem‑Solving: Quick decision‑making skills to resolve disputes and prevent future issues.
• Communication: Clear, concise, and professional communication across multiple channels.
• Tech Savvy: Comfortable learning new software tools and adapting to evolving technology.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Financial Specialist Associate, you’ll have the chance to:

• Advance to Senior Specialist or Team Lead roles within the Finance & Billing department.
• Transition into related fields such as Revenue Cycle Management, Collections, or Patient Advocacy.
• Participate in leadership development programs, mentorship, and continuous learning workshops.
• Earn certifications such as Certified Patient Financial Services Professional (CPFSP) or Certified Revenue Cycle Professional (CRCP) through our tuition reimbursement program.
• Engage in cross‑departmental projects that influence company‑wide initiatives and patient care strategies.

Work Environment & Culture at brighthush

Our remote‑first model means you can work from the comfort of your home in Pennsylvania while staying connected to a global team. We foster:

• Regular virtual team huddles and town‑hall meetings to keep everyone aligned.
• Open communication channels—Slack, Teams, and email—ensuring you’re never isolated.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Flexibility in scheduling to accommodate personal commitments and promote work‑life balance.
• Recognition programs that celebrate achievements, milestones, and contributions.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote customer financial roles.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match to help secure your future.
• Paid time off (vacation, sick leave, and holidays) to recharge and maintain well‑being.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program (EAP) for mental health support and counseling.
• Wellness initiatives such as virtual fitness classes, mindfulness sessions, and wellness challenges.

How to Apply

If you’re passionate about making a tangible difference in patients’ lives, thrive in a collaborative remote setting, and possess the skills outlined above, we’d love to hear from you. Submit your application through the link below and join brighthush’s mission to transform healthcare finance.